Part-Time Office Assistant, Housing Operations and Assignments

Students eligible for Federal Work-Study are encouraged to apply.

About the role

The Housing Operations and Assignments office is a dynamic group of staff who facilitate occupancy management, contract implementation, and front-line service for on-campus housing. With a highly productive and cyclical office structure, staff balance customer service and student development through interactions with students and families. Approximately 13,000 students live in IUB on-campus housing, predominantly first-year students in 15 traditional residence halls. In addition to traditional floors, we have 21 Living Learning Centers and Thematic Communities.

Responsibilities

• Support the Housing Operations and Assignments desk with a variety of office skills that embody customer service and a high level of attention to detail.
• Provide support to the professional staff of the department.
• Manage email and voicemail; provide general phone support regarding student requests, housing assignments, the move-in process, and medical accommodations.
• Provide directional guidance to students, staff, and vendors who enter our buildings.
• Serve as a reliable source of information for housing assignments and processes and additionally support Residence Life initiatives.
• Assist with tabling information during the summer New Student Orientation programs.

Requirements

• High school diploma or equivalent (such as HSED or GED).
• 1 year of office experience.
• Customer Relations Management tool experience.

Skills

• Excellent interpersonal skills.
• Ability to effectively communicate and exchange information, with a professional customer service orientation and demonstrated ability to work well with students, faculty, and staff.
• Strong organizational, time management, and multitasking skills, including the ability to manage multiple tasks and priorities efficiently.
• Team-oriented, with the ability to recognize when tasks need to be completed, taking initiative to assist where and when needed.
• High level of attention to detail.
• Ability to maintain confidentiality with access to critical university data.
• Operating knowledge of standard office equipment.
• Ability to effectively communicate and operate a computer and other standard office productivity equipment.

This role requires sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Career Development

The Office of Student Life is committed to helping students build career readiness and workforce skills. Student employment offers practical experience to apply learning, build real-world skills, and develop competencies valued by employers. Each role supports National Association of Colleges and Employers (NACE) Career Competencies, with emphasis on those most relevant to the position:

• Career and Self-Development
• Communication
• Critical Thinking
• Leadership
• Professionalism
• Teamwork
• Technology

These are transferable workforce skills you can add to your resume and use in any career path.

Schedule

This is an in-person position Monday through Friday, 8:00 a.m. - 5:00 p.m., working up to 29 hours across all campus positions. Priority will be given to candidates who are available to work during Summer 2026.

Benefits

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance.
• Health savings account with generous IU contributions.
• Healthcare and dependent care flexible spending accounts.
• Basic group life insurance paid by IU.
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance.
• Base retirement plan with generous IU contributions, subject to vesting.
• Voluntary supplemental retirement plan options.
• Tuition subsidy for employees and family members taking IU courses.
• 10 paid holidays plus a paid winter break each year.
• Generous paid time off plans.
• Paid leave for new parents and IU-sponsored volunteer events.
• Employee assistance program (EAP).

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.