Part-time Night Auditor

The Argonaut Hotel is a luxury boutique hotel located in San Francisco’s Fisherman’s Wharf, set within the historic Haslett Warehouse. The hotel offers breathtaking views of the Golden Gate Bridge and Alcatraz Island, blending historic charm with exceptional service and a family-friendly restaurant & bar.

About the role

The Night Auditor plays a critical role in ensuring the accuracy and integrity of the hotel’s daily financial and operational performance. This position is responsible for reviewing, balancing, and finalizing all hotel transactions while maintaining a seamless overnight guest experience. As the Manager-On-Duty during the overnight shift, the night auditor handles problem resolution, responds to emergencies, and ensures compliance with all procedures and guidelines established by management.

Responsibilities

• Review, audit, and reconcile all daily hotel activity across departments, ensuring transactions are accurate, complete, and properly recorded prior to closing the business day
• Balance and verify all food and beverage operations, including cash and credit transactions, house charges, deposits, and internal postings, ensuring all outlets are accurately accounted for and reset for the following day
• Audit and reconcile all Front Desk activity, including room revenue, adjustments, disputed charges, deposits, and folio balances, ensuring billing accuracy and proper cash handling procedures are consistently followed
• Prepare and finalize daily room revenue reporting, including statistics, income journals, and performance data to support rooms and executive team visibility
• Ensure all guest folios, billing arrangements, and payment methods are accurate, with particular attention to routing, third-party reservations, and package inclusions
• Identify and resolve discrepancies across revenue streams, including rooms, valet/parking, and incidental charges, ensuring financial accuracy prior to audit roll
• Monitor and enforce hotel policies related to cancellations, no-shows, and deposits to support revenue integrity and minimize loss
• Complete the nightly audit process and generate required reports to support operational and financial decision-making
• Act as Manager on Duty overnight, handling guest concerns, service recovery, relocations, and sensitive situations with professionalism, discretion, and strong judgment
• Respond to emergency situations calmly and effectively, coordinating with on-duty staff and following established safety procedures
• Support Front Desk operations as needed, including guest arrivals, departures, and overnight requests to ensure a smooth guest experience
• Partner closely with overnight Security to ensure a safe and secure environment for guests, team members, and the property
• Oversee and verify completion of scheduled security patrols and building walks, ensuring all required rounds are completed, documented, and aligned with hotel standards
• Maintain awareness of overall property activity overnight, proactively identifying and addressing any safety, security, or operational concerns
• Maintain accurate and detailed pass-on communication, documenting all occurrences, outstanding issues, and follow-ups to ensure continuity between overnight and daytime team
• Assist with guest requests during the overnight shift, including coordinating and placing wake-up calls as needed
• Maintain accurate cash handling procedures, including balancing and securing the House Bank each shift
• Support lobby operations when needed, including assisting with luggage or basic Bell services
• Perform other duties as assigned to support overall hotel operations and guest experience

Requirements

• High School diploma at a minimum; College degree preferred, or equivalent experience in this type of role
• Accounting background a plus but not required
• Previous Front Desk Agent or Night Audit experience preferred; Medallion experience a plus but not required

Skills

• Strong proficiency in Opera PMS and Microsoft Office applications, including Excel and Word
• Comfortable operating standard office equipment, including computers, phones, copiers, and printers
• Strong understanding of hotel operations, overnight processes, and guest service standards
• Highly detail-oriented with the ability to analyze data, identify discrepancies, and take corrective action
• Able to manage multiple priorities while maintaining accuracy, organization, and efficiency
• Exercises sound judgment and professionalism in both guest interactions and operational decision-making
• Self-directed and accountable, with the ability to work independently with minimal supervision
• Capable of compiling, reviewing, and analyzing financial data, including moderately complex calculations
• Strong written and verbal communication skills
• Maintains a professional, warm, and composed demeanor, even in high-pressure situations
• Strong guest relations and telephone etiquette

Schedule

• Overnight shifts required
• Flexible schedule, including availability to work on weekends and/or holidays

Benefits

• Generous medical, dental, and vision insurance plans
• Paid holidays, vacation, and sick days
• 401k Retirement plan
• Noble House Bonus plan
• 8 weeks of Parental Leave Pay
• Pet Insurance
• Inclusive and diverse employee engagement and recognition events all year-round
• Laundered Team Member Uniform
• Pre-tax Commuter Benefits
• Referral Program
• Phone Reimbursement
• Complimentary Parking
• Team Members Assistance Program
• Special rates in Noble House Hotels and Food & Beverage for team members, friends, and family
• Shoes for Crews
• Educational Assistance Program
• On-Demand Pay - Your Pay before Payday

Pay

$33.99 hourly + Hotel Incentive Program