Part Time - MSS

PURPOSE

Provide financial service to our membership. Dispense information about various types of accounts and other Credit Union services.

DIMENSIONS

• Greet members and respond to their needs or direct them to the appropriate person, department, or source.
• Dispense information about various types of accounts and other Credit Union services.
• Members compose a cross section of our community and require people-oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

DUTIES

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Aid members with account problems, checking reconciliations, or errors in transactions.
• Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit - consult with an approving officer prior to advance.
• Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
• May begin training in other areas of branch operations

REQUIREMENTS

• Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
• Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.
• Must be willing to engage in ongoing training and professional development.
• Other Training And Education As Required By Management.
• Should have basic computer skills.

JOB ENVIRONMENT

• Office setting with physical proximity to other employees.
• Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS

• Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data.
• Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
• May climb stairs when branch is located on multiple levels.
• Visual acuity is essential when servicing ATM and completing forms.
• Must be able to communicate clearly and listen well.
• Must be able to comprehend and carry out verbal and written instructions.