Part Time Membership Sales Ambassador

Job Summary

Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyatly Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.

Team Members: Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.

Major Tasks, Responsibilities, And Key Accountabilities
Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
Drives toward goal achievement, defined by business established benchmarks and results.
Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
Solves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
Affords assistance with BOPIC (Buy Online and Pick Up In Club) orders for members.
Maintains all club policies and procedures.
Performs other duties as assigned, including working in other departments as needed.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.