Part Time Member Service & Sales (Teller), Bilingual preferred

About the role

Job Summary: At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Location: Cedar City - Main Street Branch, 410 North Main Street, Cedar City, UT 84720

Responsibilities

• Member Focus: Provides exceptional member service by assessing needs, advising, assisting in transactions (opening accounts, servicing accounts, explaining products), recognizes needs, educates on options, cross-sells, focuses on satisfaction and retention, meets sales/service goals, uses lead lists for outbound calls, resolves problems, follows up with thank you notes and calls using New Member Onboarding approach.
• Branch Operations: Maintains cash drawer, initiates wire transfers, cashiers checks, cash advances, creates VISA cards, opens and processes IRA transactions, certificates of deposit, redeems savings bonds, places check holds, issues fee reversals, assists fraud victims with disputes, processes transactions per policies, assists in opening/closing procedures, responsible for branch security (vault combos, security codes, member information).
• Other Responsibilities: Represents credit union professionally, keeps work area neat, responds to email/voicemail/missed calls timely, actively participates in product knowledge courses, travel may be required, complies with regulations, performs other duties as assigned.

Requirements

• Experience: At least six months of customer service experience; industry experience preferred.
• Education: High school diploma or equivalent.
• Licenses/Certifications: Valid driver’s license required.
• Training: Must complete MSR onboarding within first 90 days: Branch Foundations, Teller Branch Checklist, Products & Services, Teller Follow-up Training.
• Computer Skills: Proficient computer operating skills; understanding of Microsoft Office Suite (Outlook, Word, Excel).
• Managerial Responsibility: No supervisory/managerial responsibilities.

Skills

• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services to create exceptional member service.
• Ability to perform financial calculations.
• Ability to communicate effectively and persuasively in writing and verbally.
• Physical Abilities: Ability to talk, hear, sit, use hands to handle or feel, reach consistently; ability to stand, walk, kneel, crouch occasionally; close vision (clear at 20 inches or less); distance vision (clear at 20 feet or more); lift up to 10 pounds consistently, up to 50 pounds occasionally.
• Working Conditions: Moderate noise environment (business office with computers and printers, light traffic); no unusual environmental factors.

Benefits

• Excellent medical and dental benefits with minimal employee contribution (full‑time employees).
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

Pay

Starting competitive pay of $17.50 per hour, with potential increases based on experience plus incentives. Bilingual English/Spanish adds $1.00 per hour to base pay. Performance reviews provide opportunities to increase compensation.

Schedule

Part‑time: Monday–Friday 12:45 pm–6:15 pm; Saturdays 8:40 am–2:15 pm (with a weekday day off when a Saturday is worked).