Part-Time Member Service Representative, West Salem WI

About the Role

We are seeking a friendly, detail-oriented Part-Time Member Service Representative to join our team at the West Salem WI office. In this role, you will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union's reputation for excellence.

Responsibilities

• Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
• Process transactions accurately and in compliance with credit union policies and regulatory requirements.
• Promote credit union products and services to meet member needs and support business growth.
• Promote in-branch technology and assist members as needed.
• Maintain member confidentiality and adhere to security procedures.
• Resolve member questions or concerns promptly, escalating when necessary.
• Balance cash drawers and prepare daily reports.
• Support other branch functions as needed.

Qualifications

• High school diploma (or equivalent) and a commitment to ongoing learning.
• Background in customer service. Previous financial experience would be a plus.
• Previous cash handling or teller experience preferred but not required.

Skills & Abilities

• Strong communication skills, with the ability to connect with members genuinely.
• Detail-oriented, professional, and tech-savvy – ready to help members with digital services.
• Proficient with computers and basic software applications.
• Ability to maintain confidentiality and handle sensitive information.
• Commitment to providing exceptional member service.

Schedule

This position is part-time, 20 hours a week, with the following hours:

• Monday – 7:15 a.m. to Noon
• Tuesday – Noon to 5:45 p.m.
• Thursday – Noon to 5:45 p.m.
• Friday – 7:15 a.m. to 11:00 a.m.
• Saturday – 7:30 a.m. to 12:15 p.m. – upon completion of training.

West Salem MSRs will participate in the Saturday morning shift rotation, which occurs two to three times per month. Some flexibility within these hours is required, as needed.

Pay

• Starting hourly pay of $19.00 ($17.00 base pay plus $2 MSR premium).
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.

Benefits

• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-week paid sabbaticals every five years worked, plus four-week paid sabbatical at twenty years of service.
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid).
• Employee-only perks and discounts.

At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others.