Part Time Member Service Representative 1 - Vista Lakes

About the role

Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive. Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing. Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently. Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly. Maintain balancing standards and operational compliance for all transactions. Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions. Maintain the appearance and organization of your teller station and the branch environment.

Responsibilities

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Aid members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.

Requirements

• A strong desire to serve others and help them improve their financial lives.
• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a willingness to learn.
• Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or retail environment is a plus, but not required; we'll train the right person with the right attitude!

Skills

• Excellent communication skills.
• Ability to handle cash and work with technology in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.

Benefits

• Enjoy 11 paid holidays and generous paid time off to recharge and reset.
• Build your future with a 6% 401(k) match.
• Eligible to receive a $700 annual contribution to your Health Savings Account.
• Stay covered with medical, dental, vision, disability, and life insurance.
• Grow your career through leadership development, tuition assistance, and advancement opportunities.
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program.

Pay

The MSR role starts at $18.00/hour, with the opportunity to self-promote and receive a pay increase in your first year!

Schedule

Part-time schedule is available.