Part Time Match Support Coordinator

About the role

The primary focus of this position is to effectively support families (Youth and their Caregivers) in all aspects of their mentoring experience in the Community Based program. The Community Based program matches youth with a caring adult mentor who they will meet with 2-4 times per month engaging in low-cost activities they are both interested in trying together.

Responsibilities

• Call, email, text or meet in person with the Little and their caregiver on a consistent basis to support in coaching, youth development principles, youth safety, and conflict management to ensure the relationship is safe, supportive, and intentional.
• Conduct monthly outreach with assigned participants, utilizing various communication methods including phone, email, text, and/or in person.
• Accurately document participant progress notes in the agency database in a timely manner.
• Utilize technology to report, synthesize, and analyze data about the participant and match experience.
• Coach participants and implement proactive interventions to address conflicts and barriers within match relationships.
• Connect participants with other staff, community resources, training opportunities, and referrals, as needed.
• Contribute to the mission and success of the agency.
• Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
• Stay informed about community needs, resources, and networks.
• Collaborate with others to achieve goals outlined in the annual business plan.

Requirements

• Education and Experience: Bachelor’s degree in social services or related field, or the following combination of experience in social work, counseling, social services, child development, or other related fields. Within 6 months of completing bachelor’s degree, AA degree and 4 years relevant work experience. No degree, 8 years of relevant work experience.
• Knowledge, Skills And Abilities: Understanding of youth development, family dynamics, and trauma informed care. Ability to efficiently organize tasks, manage multiple priorities, and maintain a structured approach to work, ensuring that work is completed on time and with attention to quality and detail. Excellent customer service and interpersonal skills. Possesses strong conflict resolution skills. Knowledge of mandated reporting guidelines. Experience with handling confidential and sensitive information. Goal oriented, with a strong commitment to quality and results. Demonstrates a deep understanding of justice, equity, diversity, and inclusion principles and the ability to coach and mentor participants in this area. Experience working with Salesforce CRM, highly preferred.
• Physical Requirements: The applicant can expect sitting in a normal seated position for extended periods of time by extending hand(s) or arm(s) in any direction.

Benefits

This role does not include eligibility for health benefits, including medical, dental, and vision coverage. Our Hiring Process Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved and are committed to taking a JEDI approach. Candidates can apply online via this link: BBBS Careers. Include a cover letter and resume. For all positions, our hiring process includes a Zoom screen and in-person panel interviews, reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at careers@bigstwincities.org. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.