Part-Time Manager: Newgate Mall 6812

About the role

At Claire’s, we’re all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!

Responsibilities

• Own the Sales Game: Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue.
• Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers — conducting piercings, educating on aftercare, maintaining a sterile environment, addressing questions and concerns throughout the process.
• Keep It Fresh: Maintain an Insta-worthy store with perfect displays, organized inventory, and easy-to-shop layouts that make browsing fun and effortless.
• Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
• Brand Representation: Showcase Claire's products and services. Stay plugged into the latest fashion and social media trends to help customers find their perfect style. Use your knowledge to suggest products and boost sales.
• Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising and coordinating promotional activities. You ensure that every aspect of store operations reflects the fun and joy that defines Claire's.
• Create Shareable Moments: Encourage customers to show off their new accessories and piercings on social media, turning their Claire’s haul into the next viral moment.

Requirements

• At least one year of retail experience, ideally with some leadership or sales-driving responsibility.
• Ability to conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers (comprehensive training provided).
• Proficiency in operating a POS system to facilitate transactions and manage sales efficiently.
• Completed some high school education.
• Physical ability to stand during scheduled shifts, maneuver 11–35 kg (25–75 lbs), bend, stoop, reach extensively, and climb ladders or step stools while placing merchandise and assisting customers.
• Passion for providing customers with opportunities to express themselves freely every day.
• Energized by interacting with customers and striving to provide excellent service throughout their visit.
• Alignment with company values: teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• Strong verbal and written communication skills to effectively interact with customers, employees, and management.
• Strong grasp of mathematics for inventory management, sales analysis, and cash handling.
• Driven team player with a positive attitude and willingness to learn.
• Self-motivated and organized; able to work alone at times as some stores may require solo coverage.
• Passion for fashion and staying up to date with the latest trends to enhance the customer experience and drive sales.
• Ability to create a curated fashion look with product during your shift.
• Social and digital savvy: awareness of trending and viral content, and ability to translate that into an amazing customer experience.

Benefits

• Epic employee discount on the latest accessories.
• Real opportunities for promotions and career growth.
• Fun, fast-paced, inclusive, and supportive environment where your personality shines.
• Voluntary welfare plans.
• 401(k) match.
• Vacation time.
• Sick time (accrual varies by state; in Washington State, employees accrue 1 hour of paid sick time for every 30 hours worked).
• Paid leave in required states.

Pay

All positions are compensated at or above the legally mandated minimum wage for the location in which work is performed. Final compensation is determined by factors such as relevant work experience, education, certifications, skills, and geographic location.