Part Time - Loader/Cart Associate - Flexible
Lowe's Companies, Inc. · Richmond, VA · Today
Customer Service$15–$16.2/hrPart-time
Responsibilities
- Provides SMART customer service through the execution of Lowe’s customer service policies, procedures, and programs.
- Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions.
- Supports checkout, fulfillment, and customer assistance needs throughout the store.
- Pulls, stages, and prepares customer and contractor orders accurately and efficiently.
- Uses power equipment and store technology safely and effectively to move, stage, and load merchandise.
- Maintains in‑stock conditions by down‑stocking and replenishing merchandise as needed.
- Supports large order fulfillment while maintaining product quality and accuracy.
- Collects carts and helps maintain clean, organized, and safe work areas inside the store and parking lot.
- Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection.
- Operates store equipment as needed depending on role and department (e.g., Zebra phone, paging system, copiers, computers, CCTV, key cutter, panel saw, paint mixer, flooring cutters, compactor baler).
- Communicates stock, special‑order merchandise, product features, application, warranty, and Lowe’s program information to customers, answering questions and providing project guidance.
- Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
- Performs additional duties as assigned.
Loader – Pro Desk Specific Responsibilities
- Serves as a visible extension of the Pro Desk, supporting Pro customer relationships from arrival through order completion.
- Proactively engages Pro customers while assisting with loading, staging, and order fulfillment.
- Remains visible and available in the Pro loading area, including under the Pro canopy.
- Responds quickly to customer loading requests to ensure efficient service for large or complex orders.
- Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
- Ensures Pro standards are maintained in the parking lot and under the Pro canopy.
- Completes required power‑equipment and spotter training for safe and efficient loading practices.
- Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs.
- Ensures orders are loaded accurately while maintaining product quality and safety standards.
Loader – Garden Center Specific Responsibilities
- Assists customers and associates with loading products and completing orders in the Garden Center.
- Remains visible and available to support customer needs throughout the Garden Center loading area.
- Completes required power‑equipment and spotter training for safe and efficient loading practices.
- Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs.
- Supports the completion of large, high‑quality orders while maintaining product accuracy and safety.
- Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
Qualifications
Required
- 6 months experience using a computer (inputting, accessing, modifying, or outputting information).
- 6 months experience using common retail technology such as smartphones and tablets.
- Ability to obtain sales‑related licensure or registration as may be required by law.
Preferred
- High school diploma or GED.
- 6 months retail experience.
- 6 months experience as a Loader at any home‑improvement or hardware retailer.
- 6 months retail merchandising experience, including zone recovery, stocking, down‑stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
- 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Pay
Pay range: $15.00 – $16.20 per hour. Starting rate may vary based on factors including position offered, location, education, training, and/or experience.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality (vacation, holidays, sick and volunteer time).
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge, work/life services, and no‑cost counseling.
- Education support programs, including tuition assistance and trade‑skills scholarships.
- Business travel accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe’s associate discount and broad discount platform.
- Discretionary benefits (based on eligibility) such as annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan or deferred compensation plan, and grant awards.
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a Fortune 100 home‑improvement company with FY 2025 sales of more than $86 billion. The company employs approximately 300,000 associates and operates over 1,750 home‑improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on safe, affordable housing, community‑space improvements, skilled‑trade workforce development, and disaster relief. For more information, visit Lowes.com. Lowe’s is an equal‑opportunity employer.
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