Part - Time Leasing Consultant

About the role

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community's most important personnel as they can determine how well a community does in a very competitive marketplace.

Responsibilities

• Provide excellent service to all residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Carry out outside marketing under the direction of the Assistant Manager and the Community Manager.
• Conduct application reviews for each lease including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.
• Daily/Weekly Specific Responsibilities:
  • Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas.
  • Pick up trash while carrying a trash bag and sparkle kit.
  • Answer all phone calls, emails, and voicemails that come in throughout the day.
  • Inspect bootlegs, banners, balloons, and brochures.
  • Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning.
  • Notify Community Manager when supplies are needed.
  • Greet prospects and show apartments and coordinate the leasing process.
  • Review applications from applicants and provide information to Assistant Community Manager for verification.
  • Maintain Guest Cards and maintain leasing notebook.
  • Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit.
  • Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
  • Enter prospect information into Entrata as directed by Assistant Community Manager.
  • Follow up with applicant to retrieve any incomplete information.
  • Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval.
  • Send a copy to resident and file lease properly.
  • Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
  • Complete renewal effort tasks as necessary.
  • Archive inactive Leads.
  • Ensure Leads and Applicants in Entrata are up to date.
  • Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
  • Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
  • Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
  • Turn Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
  • Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
  • Move-In Process: Coordinate Move-In process with new residents.

Qualifications

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
• Excellent customer service, sales, and negotiation skills.
• Good communication and listening skills.
• Able to speak effectively before groups of customers or employees of organization.
• Able to read and understand lease documents.
• Able to be an effective team player and interact well with others.
• Organized and detail oriented.
• Patient, even-tempered and works well under pressure.
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
• Able to write routine reports and correspondence.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to compute rate, ratio, percentage, discounts, and pro-rations.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Effective time management skills.
• Able to maintain confidentiality.
• Able to follow directions from a supervisor.
• Able to understand and follow posted work rules and procedures.
• Able to accept constructive criticism.
• Able to work weekends or overtime as job requires.

Education And Experience Requirements

• Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Other And/Or Preferred Education/Experience

• Knowledgeable in Microsoft Word and Excel.
• Knowledge in Entrata preferred.

Certificates, Licenses, Registrations

• None

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS

• Cooperation, Influence, Teamwork & Business Relationships – 25%
• Collaboration & Teamwork – 20%
• Cooperation – 20%
• Customer Service – 20%
• Influence – 20%
• Internal/External Relationships – 20%
• Decision Making/Initiative – 25%
• Analytical & Problem Solving – 16.67%
• Decisive – 16.67%
• Practical Judgment – 16.67%
• Action-Oriented – 16.67%
• Confidence & Risk Taking – 16.67%
• Effort & Self Development – 16.67%
• Job Knowledge and/or Job Specific Skills – 25%
• Job Knowledge – 16.67%
• Multi-Tasking – 16.67%
• Reporting – 16.67%
• Work Quality– 16.67%
• Work Quantity – 16.67%
• Creativity & Productivity – 16.67%
• Professional/Technical/Communication Skills – 25%
• Ethics & Values – 14.29%
• Integrity – 14.29%
• Perseverance& Determination – 14.29%
• Reliability & Punctuality – 14.29%
• Time Management – 14.29%
• Approachability & Composure – 14.29%
• Verbal & Written Communication – 14.29%
• Working Environment And Physical Demands
  • Office environment
  • Outdoors environment
  • Mechanical facility
  • Changing weather conditions
  • Toxic or caustic chemicals
  • Odors or fumes
  • Electrical current
  • Loud machine/Equipment noise
  • Confining spaces