Part-Time Keyholder- Tanger Outlets at Branson

Overview

As the ultimate vineyard vines Brand Ambassador, The Part-Time Keyholder will support the Store Team to drive top-line sales through personal sales, crew development, and community partnerships. When on the Sales Floor, the Part-Time Keyholder will ensure the customer experience supports our brand promise that "Every Day Should Feel This Good."

Driving Profitable Sales Growth

• Supports store to meet and exceed store financial goals and metrics
• Measures and develops crew performance goals to increase profitability
• Actively looks for opportunities to drive additional sales and traffic
• Partners with Store Manager and Field Leadership to create acquisition and traffic driving events in the local community

Operations

• Responsible for Opening and Closing store process
• Executes the fundamentals of merchandise receiving and stockroom management
• Supports the Management team to train crew around Loss Prevention
• Helps maintain a clean and well-maintained store environment

Customer Experience

• Regularly exemplifies our values of: Passion, Service, Integrity, Commitment, Teamwork, and Fun
• Acts as the Host of the Party — ensuring that each customer has a welcoming, real, classic, encouraging, energetic and fun experience
• Develops and maintains relationships with top customers
• Supports the customer experience through Hug Book Management including: Coaching team on usage, Managing wish lists, Monitoring % of Sales coming from Hug Book
• Leads the store in email capture and educating new crewmembers on best practices

Merchandising

• Helps to maintain merchandising as it pertains to company standards, current compass and brand initiatives. This includes regular replenishment and reaction to sell-through
• Contributes to weekly feedback

Crew Development

• Helps management team conduct daily huddles
• Educates new crewmembers with the New Hire Orientation including: Whale Experience, Fit Sessions, Product Knowledge, MPOS/technology tools
• Partners with Management to train crew on weekly, season and in-stock product knowledge
• Supports store team-building activities with management team along with the creation of contests
• Supports management team in providing crew feedback through coaching in the moment
• Attends Manager Meetings
• Regularly meets with Store Manager regarding development goals, and personal performance
• Helps in recruiting and referring top talent for the store team

Requirements

• Charismatic personality and a passion for the vineyard vines brand
• Has displayed a proven track record in driving sales
• Positive outlook
• Strong interpersonal communication and customer service skills
• Ability to perform effective selling techniques to achieve sales and clienteling
• Has exhibited leadership and mentorship skills
• Creative, adaptable, and entrepreneurial
• Team focused, confident and professional
• Accuracy and attention to detail
• Ability to plan, manage time, and make decisions in a fast paced environment
• Ability to effectively receive and communicate feedback

Physical Requirements

• Stand and/or move around for extended periods of time
• Reach, carry, bend, and climb ladders occasionally
• Lift up to 40 pounds, unless an accommodation is requested