Part Time Key Holder, Robert Graham - Uncasville, CT

ROBERT GRAHAM, founded in 2001, is an American eclectic luxury men's and women's apparel brand offering excellent career growth opportunities, competitive salaries, and benefits within a dynamic work environment.

About the role

The Keyholder supports overall sales, staff, merchandise, and customer service in the store while promoting a sales culture to build productivity and passion for the brand. This position ensures all internal and external customers receive exemplary service and a positive store/brand experience.

Responsibilities

• Meet sales goals by continuously motivating sales staff to meet assigned sales and productivity targets.
• Support the development of associates' sales techniques, ensuring utilization of elevated sales and service levels to maximize sales.
• Demonstrate in-depth knowledge of merchandise; ensure selling staff is fluent in all aspects of product knowledge with growth potential within the company.
• Exhibit sales leadership by actively engaging on the selling floor and collaborating with management to identify marketing opportunities that support sales.
• Work with the Store Manager to develop events and incentives that grow the customer base, with a focus on building the local market.
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
• Maintain constant client communication through client books and databases.
• Resolve client problems and complaints quickly and effectively.
• Assist sales associates with customer service issues, such as dissatisfied customers, returns, or defective merchandise.
• Empower associates to make decisions in the customer's best interest while supporting the Company's philosophy.
• Hold store key responsibilities.

Requirements

• Dedication to meeting the expectations and requirements of internal and external customers.
• Ability to gather first-hand customer information and use it for product and service improvements.
• Customer-focused mindset; establishes and maintains effective customer relationships.
• Knowledgeable and enthusiastic about fashion.
• Excellent communication skills.
• Availability to work open, mid, weekend, night, and holiday shifts, reporting to work on time.
• Ability to support management with supervision of scheduled staff in the store.

Benefits

• Generous employee discount at Robert Graham.
• Commission-eligible position.