Part Time Key Holder - Cotton On Queens

About the role

Key Holders are responsible for opening and closing the store in accordance with company policies and procedures, leading the store team as part of management, providing exceptional customer service, processing sales transactions, assisting with inventory control, merchandising, ensuring store cleanliness and safety, supporting loss prevention efforts, and training and mentoring new associates.

Responsibilities

• Lead the store team as part of management
• Provide exceptional customer service and resolve customer issues
• Process sales transactions accurately and efficiently
• Aid in inventory control, restocking, and merchandising
• Ensure store cleanliness and safety standards are upheld
• Support loss prevention efforts and report any unusual activity
• Engage with store teams and customers professionally and respectfully
• Train and mentor new associates as needed

Requirements

• Experience in Retail, preferably fast fashion experience
• Demonstrated knowledge / ability of collaboration to drive results as a team
• Demonstrated awareness and understanding of basic Retail principles such as sales, stock and service delivery in stores
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
• Solid communication, customer service, and problem-solving skills and the ability to work in a fast-paced, ever-changing environment
• Must be at least 18 years of age or older to apply

Qualifications and Experience / Background

• Minimum of 1+ years of retail sales experience
• Minimum of 1+ year of acting retail leadership/management experience that allowed you the opportunity to lead aspects of the business and develop team members
• High school diploma or equivalent

Skills & Experience

• Experience in Retail, preferably fast fashion experience
• Demonstrated knowledge / ability of collaboration to drive results as a team
• Demonstrated awareness and understanding of basic Retail principles such as sales, stock and service delivery in stores
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
• Solid communication, customer service, and problem-solving skills and the ability to work in a fast-paced, ever-changing environment

Benefits

• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, & Cotton On Kids
• Local and Global career growth - progress your career across our 3 Brands
• Wellness support 24/7 – mental health, relationships, family + more
• Discounts for you and your family - medical, travel, financial + more

Create meaningful change and make a positive difference in people’s lives

Physical Requirements

• Ability to move around the store throughout the shift/workday
• Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes or other merchandise packages, bins, clothing racks, stools/ladders)
• Ability to regularly squat/kneel (e.g., to access under-storage bins, during visual resets)
• Ability to regularly use a ladder, step stool or raised platform safely to complete required tasks

About Us

The Cotton On Group (known in-house as COG) is Australia's largest global retailer. With 7 brands, 19 countries, 1500 stores and counting; we exist to make a positive difference in the lives of everyone we touch. Our people are optimistic, innovative and highly motivated; they share a genuine belief in themselves and others and they aren't afraid to think big. About The Team Cotton On is the founding brand of the Group and has grown to become a global fashion destination with over 600 stores worldwide. We thrive on delivering the trends of the moment (always with our own twist) and inspire our community to have fun with it. Our product offering includes womenswear, menswear and accessories.

About The Team

Cotton On is the founding brand of the Group and has grown to become a global fashion destination with over 600 stores worldwide. We thrive on delivering the trends of the moment (always with our own twist) and inspire our community to have fun with it. Our product offering includes womenswear, menswear and accessories.