Part Time Key Holder - Cotton On Kids Fashion Square

About Us

Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. We know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy, and bolster self-expression and creativity. Our purpose is to make a positive difference in people’s lives, and we want our community to feel seen, heard, and celebrated. We’re playfully rebellious and always optimistic.

At Cotton On Kids, we inspire, engage, and excite our customers—big and small—with the best baby, kids, and tween value fashion ranges and gift solutions to be lived and played in all year round.

About the Role

We are looking for a Key Holder to open and close the store in accordance with company policies and procedures. You will lead the store team as part of management, providing exceptional customer service and driving sales while maintaining store operations.

Responsibilities

• Open and close the store in accordance with company policies and procedures
• Lead the store team as part of management
• Provide exceptional customer service and resolve customer issues
• Process sales transactions accurately and efficiently
• Assist in inventory control, restocking, and merchandising
• Ensure store cleanliness and safety standards are upheld
• Support loss prevention efforts and report any unusual activity
• Engage with store teams and customers professionally and respectfully
• Train and mentor new associates as needed
• Work collaboratively as a team toward common goals
• Maintain a professional presence and motivate and inspire others

Requirements

• High school diploma or equivalent
• Minimum of 1+ years of retail sales experience
• Minimum of 1+ year of acting retail leadership/management experience
• Experience in retail, preferably fast fashion
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Must be at least 18 years of age or older

Skills

• Demonstrated ability to collaborate and drive results as a team
• Awareness and understanding of basic retail principles (sales, stock, and service delivery)
• Solid communication, customer service, and problem-solving skills
• Ability to work in a fast-paced, ever-changing environment

Physical Requirements

• Ability to move around the store throughout the shift/workday
• Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes, merchandise packages, bins, clothing racks, stools/ladders)
• Ability to regularly squat/kneel (e.g., to access under-storage bins, during visual resets)
• Ability to regularly use a ladder, step stool, or raised platform safely

Benefits

• 50% off Cotton On Group Brands (Cotton On, Cotton On Body, & Cotton On Kids)
• Local and global career growth opportunities across our 3 brands
• 24/7 wellness support (mental health, relationships, family, and more)
• Discounts for you and your family (medical, travel, financial, and more)
• Opportunity to create meaningful change and make a positive difference in people’s lives

Pay

This is a part-time hourly paid position with a wage range of $19.78–$22.78 per hour (CA).