Part Time Key Holder - Cotton On Concord Mills Outlet Mega

About Us

Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. We exist to make a positive difference in people’s lives through youthful fashion and lifestyle products across women's, men’s, kids, body, accessories, and stationery. Our diverse global workforce of 20,000 team members is optimistic, innovative, and highly motivated, driven by a shared belief in creating meaningful change.

About the Role

We’re hiring Key Holders to open and close the store in accordance with company policies and procedures. As part of the management team, you’ll lead the store team, provide exceptional customer service, and ensure smooth operations in a fast-paced, ever-changing environment.

Responsibilities

• Open and close the store following company policies and procedures
• Lead the store team as part of management
• Provide exceptional customer service and resolve customer issues
• Process sales transactions accurately and efficiently
• Assist in inventory control, restocking, and merchandising
• Ensure store cleanliness and safety standards are upheld
• Support loss prevention efforts and report any unusual activity
• Engage professionally and respectfully with store teams and customers
• Train and mentor new associates
• Maintain a collaborative team environment to drive results
• Uphold a professional presence and motivate others

Requirements

• High school diploma or equivalent
• Minimum of 1+ years of retail sales experience
• Minimum of 1+ year of retail leadership/management experience, including leading aspects of the business and developing team members
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Must be at least 18 years of age or older

Skills & Experience

• Experience in retail, preferably in fast fashion
• Demonstrated ability to collaborate and drive results as a team
• Understanding of basic retail principles such as sales, stock, and service delivery
• Strong communication, customer service, and problem-solving skills
• Ability to thrive in a fast-paced, ever-changing environment

Physical Requirements

• Ability to move around the store throughout the shift
• Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes, merchandise packages, bins, clothing racks, stools/ladders)
• Ability to regularly squat/kneel (e.g., to access under-storage bins, during visual resets)
• Ability to safely use a ladder, step stool, or raised platform to complete tasks

Benefits

• 50% off Cotton On Group Brands (Cotton On, Cotton On Body, & Cotton On Kids)
• Local and global career growth opportunities across our three brands
• 24/7 wellness support (mental health, relationships, family, and more)
• Discounts for you and your family on medical, travel, and financial services
• Opportunity to create meaningful change and make a positive difference in people’s lives

Pay

This is a part-time hourly position with a wage range of $16.00–$19.00 per hour.