Part Time Key Holder

About the role

At Rhone, we cultivate a work culture that is empowering and rooted in our core values: gritty, responsible, excellent, authentic, and team‑centered. The Retail Key Holder works on the frontlines ensuring every customer has a positive and comfortable experience, acts as an ambassador of Rhone, oversees team members, and opens and closes the store as needed. The role requires a passion for fitness and a healthy lifestyle. Primary location: St John's Town Center - Jacksonville, FL. Reports to: Store Manager.

Responsibilities

• Act as the leader on the floor, driving store vision and purpose, and serving as the point of contact for all customer service and operational questions.
• Mentor team members by being visible and setting an example for great customer experience and product knowledge.
• Deliver in‑the‑moment feedback and recognition to Retail Sales Associates as needed, both new and tenured.
• Foster and support a productive employee culture.
• Gather feedback from customers, store team members, and via observation to report to the store management team.
• Deliver results while putting the customer first and applying an omni‑channel mindset.
• Build relationships with customers, team members, and business partners.
• Be a Rhone product‑knowledge expert, educating customers on features and benefits.
• Assess the customer’s individual needs and provide product recommendations.
• Maintain presentation of the sales floor, product, signage, and displays according to Rhone’s visual merchandising standards.
• Work with store management to ensure shipping and receiving are processed per company standards.
• Maintain a neat and organized stockroom per Rhone’s organizational standards.
• Take initiative by jumping in on any task, asking questions, and sharing ideas.
• Demonstrate inclusive behavior across team and customers.

Skills

• Strong interpersonal communication and customer service skills.
• Strong organizational, time management, and multitasking skills.
• Positive attitude and upbeat personality.
• Ability to utilize technology effectively and engage with customers and your team to meet goals.
• Willingness to learn, be open to feedback, and take action as required.
• Ability to learn procedural knowledge acquired through on‑the‑job training.
• Ability to handle customer interactions and potential issues/concerns courteously and professionally.
• Ability and desire to work in a tight‑knit team environment.

Requirements

• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Available to work a minimum of three 4‑hour shifts per week.
• Must adhere to scheduled shifts with punctuality.
• Ability to lift 25 pounds.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods.
• Must be legally authorized to work in the United States.
• Must be 18 years of age or older.

Benefits

• Generous clothing discount and quarterly clothing allowance.
• Bonus Incentive Program.
• 401(k) plan with Company matching.

Pay

The pay range for this position is $18 – $24 per hour.