Part Time-Key Holder

Role Summary

As a Key Holder, you may be the first point of contact for our customers when they enter the store. You will help create the energy and excitement around Fluent products, providing the right solutions and the knowledge needed for patients to safely use our products. Your role is to ensure every day is an opportunity to turn another Fluent visitor into a loyal Fluent customer.

Key Responsibilities

• Completes opening and closing responsibilities accurately and efficiently and ensures cash handling standards are met and company funds are secured.
• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
• Activate or deactivate the alarms as applicable. Conduct batch inventory count.
• Distribute and assign cash drawers. Use available resources efficiently to assess the customer’s health conditions and needs.
• Escalate unresolved issues to the appropriate supervisor. Assist on delivery’s as applicable.
• Record details of each customer interaction and any actions taken. Follow up on any customer issues requiring additional research.
• Ensures a clean and organized dispensary for our patients.
• Contributes to a positive and inclusive work environment.
• Maintain adequate knowledge off the product guide and understand the benefits of Medical Cannabis.
• Communicate with Director of Retail Operations, general manager and/or assistant general manager regarding status of issues.

Qualifications/Experience

• 2 years of previous experience with customer service desired.
• 2 years Sales experience.
• Working knowledge of MS Office.
• Experience as a Fluent Curator.

Skills/Interests

• Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.
• Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion and confidentiality are essential attributes.
• Ability to build good relationships. There will be frequent contact with internal and external people, either face to face or by telephone or email.
• Teamwork- collaborating with others to improve overall standards of work and service.
• Excellent written and verbal communication skills.
• Ability to prioritize and integrate a proactive approach to assignments.
• Overtly demonstrates a positive, problem solving attitude during all work hours.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to speak and hear.
• The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients.
• Must be able to effectively communicate with others verbally and in writing.
• Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds.
• Regular and predictable attendance is essential.

Work Environment

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Additional Requirements

• Per state law, must be at least 21 years of age.
• Must successfully complete a comprehensive background check.

Company Benefits

• FLUENT provides comprehensive benefits offerings to all full-time employees.
• Our benefits include medical, dental, and vision insurance, a paid time-off program, and a non-matching 401k plan.