Part Time-Key Holder

Role Summary

As a Key Holder, you will be the first point of contact for customers entering the store, creating an exciting atmosphere for Fluent products. You will match customer needs with the right products under the guidance of your store team, aiming to convert visitors into loyal Fluent customers.

Key Responsibilities

• Complete opening and closing responsibilities accurately and efficiently, ensuring cash handling standards are met and securing company funds.
• Deliver exceptional customer experiences in any environment and thrive on constant interaction.
• Open or close the store, conduct daily inventory, receive deliveries, and activate or deactivate alarms as necessary.
• Conduct batch inventory counts, distribute and assign cash drawers, and assess customer health conditions and needs.
• Escalate unresolved issues to the appropriate supervisor and follow up on customer interactions requiring additional research.
• Maintain a clean and organized dispensary for patients.
• Contribute to a positive and inclusive work environment by maintaining up-to-date knowledge of the product guide and communicating with leadership about issues.

Qualifications/Experience

• 2 years of previous experience with customer service desired.
• 2 years of sales experience.
• Working knowledge of MS Office.
• Experience as a Fluent Curator preferred.

Skills/Interests

• Multitasking ability.
• Organization and initiative.
• Good communications skills.
• Proactive and problem-solving mindset.
• Time management and discretion.
• Ability to build good relationships.
• Teamwork and collaboration.
• Excellent written and verbal communication skills.
• Positive and proactive attitude.

Physical Demands

• Regular standing for extended periods.
• Walking.
• Using hands to handle or feel objects, tools, or controls.
• Reaching with hands and arms.
• Ability to work on electronic devices for extended periods.
• Effective communication skills.
• Ability to lift and/or move moderate amounts of weight (typically less than 25 pounds).

Work Environment

• Professional office environment.
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.