Part-Time Innkeeper | RESET Joshua Tree | Twentynine Palms, CA

About the Hotel

Nestled just outside Joshua Tree National Park, in the city of Twentynine Palms, Reset Hotel provides unique access to some of the most iconic views in the United States. Each of our 65 guest rooms offers guests a private patio, mountain view and the comforts of a boutique hotel.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.
• Passionate about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents.
• Innovators – we are a lifestyle hotel management company that is constantly evolving.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.

Responsibilities

Front Desk Duties:

• Greet and assist guests upon arrival, handle check-in/check-out processes, and respond to inquiries and special requests.
• Manage reservations and room assignments, update guest records, and handle payments accurately.
• Provide guests with information on hotel amenities, local attractions, and services.
• Maintain a clean and organized front desk/bar, handle emails and phone calls, and support other departments as needed.

Food & Beverage (Server) Duties:

• Set up dining areas, present menus, take orders, serve food and beverages, and ensure tables are properly cleared and reset.
• Provide personalized service, accommodate dietary preferences, and address any service-related issues promptly.
• Restock supplies, maintain cleanliness of the dining area and kitchen, and complete inventory checks.

Barista Duties:

• Prepare and serve high-quality coffee, espresso drinks, teas, and specialty beverages according to hotel standards.
• Maintain stock of coffee beans, syrups, and supplies, and ensure equipment is cleaned and properly functioning.
• Engage guests while preparing drinks and accommodate preferences to enhance their café experience.

Bartender Duties:

• Provide knowledge of wines, spirits and mixed drinks including origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beer, ports, cognacs and specialty drinks.
• Recommend and advise guests on wines and spirits while providing a high quality, efficient beverage service that adds to a superior guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
• Ensure proper pouring, mixing, blending of drinks; know our menu and product – every recommendation you make reflects your knowledge, experience and your reputation as a bar professional.

Appearance & Professionalism:

• Maintain professional appearance adhering to the hotel's dress code.
• Always wear appropriate uniform and name tag.
• Exhibit a welcoming and professional demeanor.

Customer Service:

• Greet guests promptly with a smile and assist with inquiries.
• Address guest needs promptly, anticipate their preferences, and resolve issues with tact.
• Ensure a positive guest experience in all interactions.

Additional Daily Tasks:

• Balance responsibilities across the front desk, dining, and café areas, especially during peak hours.
• Coordinate with the kitchen, housekeeping, and other departments to ensure seamless operations.
• Adhere to all food safety, hygiene, and hotel safety protocols to maintain a clean, safe environment.

Qualifications

• Previous experience in hospitality, food & beverage, or customer service preferred.
• Strong multitasking abilities, exceptional customer service skills, and attention to detail.
• Familiarity with point-of-sale systems, reservation systems, and espresso machines is a plus.
• Friendly and professional demeanor, ability to work independently and as part of a team, and a genuine desire to exceed guest expectations.

Benefits

• Generous health, dental and vision insurance, plus 401K.
• Access to free virtual fitness classes and discounted in-person memberships.
• Generous PTO + paid holidays.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Our Core Values

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE.