Part-time In-Room Dining Server

About the role

Mandarin Oriental, Boston is looking for a Part Time Server to join our In-Room Dining team. The ideal candidate should have a minimum of 2 years of experience in similar positions in a luxury hotel property, reading, writing, and speaking English fluently, and be willing to work flexible schedules and holidays.

Responsibilities

• Deliver in room dining order to the guests within the quoted time
• Set up the dining table and/or tray accurately and in timely manner
• Verify guest satisfaction before leaving the room
• Check accuracy of order before delivering
• Maintain extensive knowledge of food and beverage to assist guests with suggestions and upsell our products, including liquors and cocktails
• Do all side work and preparation of equipment for the continuation of the operation
• Make sure that all silver and glasses are wiped and spotless
• Make sure that all product served are accounted for on the final bill before presenting it
• Anticipate guest needs
• Provide excellent service to all guests
• Assist Guest courteously and efficiently, providing service for any guest’s request
• Attend daily pre-meal/communication meeting
• Attend monthly department meeting
• Pick up trays and trolleys on a timely manner
• Other duties as assigned by management

Requirements

As Part Time In-Room Dining Server, we expect from you:

• Have a minimum of 2 years of experience in similar position in a luxury hotel property
• Reading, writing and oral proficiency in the English language
• Willing to work a flexible schedule and holidays
• Be a self-motivator and motivator of others
• Must be able to work in a high pace and dynamic operation
• Be able to work together with other colleagues
• Have a pleasant, friendly and helpful manner
• Maintain a clean and healthy personal hygiene and grooming
• Work in a safe, prudent and organized manner
• Have the ability to handle multiple tasks at one time
• Have excellent communication and organization skills
• Be able to consistently delight and satisfy our guest

Skills

Compensation: The hourly rate of pay for this position is $18.86, plus gratuity.

Benefits

We offer:

• Learning & Development programs
• MOstay program (complimentary nights and additional attractive rates on rooms)
• Health & Colleague Wellness programs
• Retirement Plans
• Local Benefits (competitive salary and benefits packages, meals served while on duty, discounted colleague parking available)

Pay

The hourly rate of pay for this position is $18.86, plus gratuity.

Schedule

Flexible schedule and holidays.