Part Time - Head Cashier - Flexible (Bilingual Preferred)
Lowe's Companies, Inc. · Wilmington, NC · 1 wk ago
Customer Service$86/hrPart-time
About the role
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Responsibilities
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
- Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team)
- Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
- Provides proper monetary change to CSA Front End associates for register activities
- Removes security tags, verifies product information, and bags merchandise for customers
- Assists in line vesting to help turn around time for checkout, opening additional registers when necessary to ensure enough coverage
- Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
- Inspects returned merchandise for damages
- Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
- Looks up product information and competitor prices for products to verify price match
- Records all items that are used in the store on the store use lists
- Completes cash counting and daily reconciliation duties as assigned
- Mon