Part Time Gym Operations

About Momentum Indoor Climbing Momentum Indoor Climbing is a community-driven indoor climbing company with locations across Utah, Texas, and Washington. Founded in Utah, Momentum was created to inspire and empower people through climbing, fitness, and connection. Our gyms bring together people of all backgrounds and experience levels to challenge themselves, build friendships, and grow in a supportive environment. With world-class route setting, expert instruction, and a strong focus on community, Momentum is dedicated to helping every climber reach their full potential. Momentum is seeking enthusiastic and outgoing applicants for the Gym Operations positions at our SoDo, Seattle location. This customer-focused position includes the majority of tasks required to run the gym on a day-to-day basis. Gym Operations staff provide a diverse range of services to our customers including, but not limited to, sales, membership maintenance, risk mitigation, opening and closing, and cleaning. Building positive relationships and a strong gym community is an important component of this position. Previous customer experience is required, group facilitation and an instructional background are preferred. Momentum employees are expected to be flexible and dynamic in their willingness to confront challenges of any kind and contribute to the success of their team. Roles And Responsibilities Facilitating the Customer Experience Open and close the gymProvide high-quality customer service in a way that fosters a positive community consistent with the Momentum vision and valuesGo the extra mile. Meet our guests more than halfway in your interactionsSeek to make a personal connection with our patrons through conversationGreet individuals on the way in and out of the facilityTake phone calls, resolve issues, and be an expert resource in the facilityGive facility tours and share your enthusiasm for climbingAssist in cleaning as necessaryBalance the demands and needs of multiple customers simultaneously Professionalism Present yourself in a friendly, authentic, and professional way.Wear designated staff apparel while workingBe clean and approachable in your appearanceShow up on time and pitch in extra when needed Product Knowledge, Advocacy, and Sales Be knowledgeable about all the services Momentum offers and help customers find the service that best suits themAid customers and fellow staff members in all things membership related such as sign-ups, freezes, cancellationsVerify that all climbers have purchased access to the facilityOperate our gym management software and conduct point of sale transactionsKeep up to date on gym events and seasonal offerings and make recommendations to customers when appropriate Managing Risk Monitor the gym and mitigate unsafe situations before they become a problemVerify Momentum visitors have current waivers and all necessary certificationsEducate climbers on best practice techniques including downclimbing and falling techniquesTake corrective action when needed to maintain safety standards Requirements And Physical Demands Hours and Availability Part-Time (approx. 12 - 20 hrs a week)Shift duties will be divided between time spent at the front counter assisting with sales and guest check-in, time spent in the climbing area performing safety patrols, and behind the wallsMust be available to work nights and weekends with a preference for Sun and Mon close Experience, Skills, And Certifications Must be at least 18 years of ageMust have at least 6 months of climbing experience and show a strong enthusiasm for climbingA customer service background is highly preferredBasic computer skills are required including familiarity with Microsoft Office and Google DriveMust be able to communicate clearly and effectively in person, through email, and over the phoneIndividuals must be highly organized and able to maintain complex personal schedulesFirst Aid & CPR certifications are required. May obtain within first 3 months of employment Environmental and Physical Demands Able to work in a loud, high energy environment on a regular basisComfortable working at height and moving up and down a climbing wall or ladder Continuously stand and walk on unstable and uneven surfaces for long periods of timeAble to repeatedly lift, move, and carry up to 50 lbs of weight on a regular basisAble to balance, kneel, pull, push, and grasp objects as needed Compensation And Benefits Starting Range: $21.30 - $22.00General Range: $21.30 - $28.00Performance review with opportunity for raise after 1 yearDiscounts on Momentum instruction and programsAccess to pro-deals through our outdoor industry partners