Part-time Guest Services Specialist - Youth Center

About the Role

This part-time position is assigned to the War Memorial Youth Center under the supervision of the Division Supervisor, Assistant Supervisor, or their designee. The role focuses on supervising Guest Services Representative personnel, administering admission and registration offices, and securing all payments at the end of the day to ensure 100% customer satisfaction.

Employees serve as the initial point of contact for all guest interactions, responding to needs, requests, and inquiries while providing solutions to concerns as instructed by supervisors.

Responsibilities

• Supervise office, admission, and reception areas within the facility.
• Train and supervise Guest Services Representative employees to ensure outstanding customer service in person and over the telephone.
• Operate a multi-module and global recreation management system, including Point of Sale, activity registration, pass management, rental reservations, ticket sales, and report processing.
• Operate a cash register/drawer, perform mathematical calculations, handle cash, reconcile deposits and change banks, and complete end-of-shift/day reports.
• Assist customers with program registrations, facility rentals, and memberships.
• Operate office equipment such as multi-line telephone systems, computers, copy machines, and fax machines.
• Perform routine clerical duties, including filing, archiving records, and preparing reports and documents.
• Prepare sites, equipment, and materials for recreational activities, facility rentals, and special events.
• Maintain supply and equipment inventory control; issue, receive, and oversee the use and care of recreation and facility supplies and equipment.
• Enforce all policies, rules, regulations, laws, and ordinances of the facility, the Department, and the City of Coral Gables.
• Maintain order and discipline of facility patrons, ensuring all safety precautions are observed and followed.
• Administer basic first aid as required and complete related paperwork for accidents and incidents.
• Attend staff meetings, trainings, and other required functions.
• Assist in the maintenance and cleanliness of the facility and equipment.
• Secure the facility at the close of daily operations.
• Perform other related duties as assigned.

Requirements

• High School diploma or equivalent.
• Must be 18 years of age.
• One year of customer service experience.
• One year of retail or cash handling experience.
• Food handling experience preferred.
• First Aid & CPR Certification preferred.
• Valid Florida Driver’s License.

A comparable amount of training or experience may be substituted for the minimum qualifications.