Part Time Guest Service Agent

About the role

We are seeking a self-motivated professional Hotel Host to join our opening team at a newly built Hyatt Place hotel in Downtown Gainesville. The position involves greeting guests, preparing welcome amenities, handling cash, maintaining a clean front desk, resolving guest complaints, and assisting with food and beverage operations.

Responsibilities

• Greet guests and provide excellent service
• Prepare and assemble welcome amenities
• Ensure all cash drops are handled according to proper procedures
• Maintain a clean and organized front desk area
• Handle confidential guest information professionally
• Resolve guest complaints promptly
• Work with food & beverage operations including bartending and barista duties
• Create a welcoming, helpful, and exceptional guest experience
• Manage the Hotel Host Stand, Bakery Café, Guest Kitchen, guest check-in/check-out, and servicing of meeting rooms

Requirements

• Previous guest service experience
• Effective communication skills
• Proficiency in computer applications
• Strong analytical, organizational, and interpersonal skills
• Preferred previous experience in a hotel or restaurant customer service role
• Strong organization and computer skills
• Ability to work independently and manage multiple tasks
• Outgoing personality and self-starter attitude
• Schedule flexibility for AM/PM shifts, weekends, and holidays
• Strong command of the English language (speaking, reading, and writing)
• Ability to learn quickly and adapt to a fast-paced environment
• Ability to lift, pull, and push moderate to heavy weights
• Must be at least 18 years old