Part-Time Group Sales and Online Ticketing Rep- Hershey's Chocolate World $14

About the role

This is a part-time position located in Hershey, Pennsylvania. The company will not provide relocation assistance or other employment benefits for this position.

Responsibilities

• Primary point of contact for group sales inquiries, attraction reservations, online ticketing support, guest assistance, and client communications across phone, email, and online channels.
• Manage group reservations, contracts, payment processing, ticket purchases, modifications, exchanges, refunds, and online ticketing troubleshooting.
• Cookordinate and execute group visits, special events, and guest experiences for schools, bus groups, and other organized visitor groups, ensuring seamless operations and positive guest outcomes.
• Maintain accurate reservation records, booking details, and calendars.
• Monitor ticket inventory, pricing, and product availability.
• Communicate reservation details, scheduling updates, operational changes, and day-of event information with internal teams.
• Deliver exceptional customer service by resolving guest and client concerns, enhancing guest satisfaction, and identifying opportunities to improve processes and operational efficiency.
• Support special events, promotional initiatives, and seasonal programs through a strong knowledge of attractions, products, services, pricing, and promotions.

Requirements

• Excellent verbal and written communications and customer service skills.
• Ability to tolerate repetitive motion of the hands, fingers, and wrists when keyboarding.
• Ability to handle multiple tasks.
• Ability to react quickly and remain calm in special/crisis situations.
• Must be willing to listen to our guests and provide for their needs.
• Ability to sit and stand for extended periods.
• Must be able to work in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and reporting.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Ability to work with technology.

Qualifications

• High school diploma or GED equivalent is preferred but not required.
• 1 year of customer service experience is preferred in tourism, attractions, or a related field but not required.