Part Time Front Desk Coordinator

Purpose and Scope

The Patient Services Coordinator role at Azura's outpatient vascular centers provides a collaborative, patient-focused environment where team members deliver high-quality care using advanced technology in a comfortable ambulatory setting. This setting offers the opportunity to build strong patient relationships while maintaining an excellent work-life balance.

Principal Duties and Responsibilities

• Schedule and input all appointments scheduling module in a timely and efficient manner.
• Assure all pre-procedure/preoperative activities are scheduled or completed.
• Manage patient cancellations, center cancellations (e.g., equipment issues), and additions to schedule in accordance with center scheduling parameters.
• Print patient schedule and pull patient charts daily.
• Facilitate the admission process by professionally greeting all patients and visitors and obtaining patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner.
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Perform Insurance Verification process and complete all required processes for prior authorizations or other actions required by payor.
• Aid with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and complete within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
• Cover collection processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
• Assure documentation of logs of medical record release.
• Provide information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversee the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

Physical Demands and Working Conditions

• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.
• May be exposed to infectious and contagious diseases/materials.
• Day to day work includes desk and computer work and interaction with patients, facility staff, and physicians.

Supervision

No supervision.

Education

High School Diploma or an equivalent combination of education and experience. Associate Degree or higher preferred.

Experience and Required Skills

• 1 – 2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and related software such as Microsoft Office is necessary.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.