Part-Time Front Desk Concierge (NV)

About the role

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

Provide high quality concierge services for the residential properties. The Concierge pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, etc., and protecting the customer from unnecessary or unwanted demands by others.

Responsibilities

• Open facility at start of day; turn on essential lights, unlock outer perimeter doors, turn on TV and music, start coffee, make iced tea, and set up beverage bar with tea, coffee, sugar, water, cups, and creamer; ensure beverage bar is stocked for next shift
• Shut down facility at end of evening: break down beverage bar, turn off lights, lock doors
• Set up and count cash drawer; process resident purchases of events and classes; balance drawer at end of each shift and drop money with report into safe
• Acknowledge and greet all residents by name and swipe their card; provide a memorable, highly responsive experience
• Greet guests with utmost courtesy and urgency, moving from behind the front desk to open doors and assist owners when needed
• Assist in signing residents up, suggesting, recommending, booking, and confirming scheduled events (paid events, classes in the Pioneer Center, events in Las Vegas or St. George, excursions with fees)
• Read pass-on log when arriving on shift; update daily as needed
• Maintain consistent presence at work station
• Create flyers for new activities; ensure new events are in concierge book, save-the-date, weekly newsletter, and posted on Sun City Club board
• Check and update event book, Save the Date board, Sun City website home page, event calendar, and weekly newsletter with dates and times
• Schedule room reservations for events while accommodating clubs and other activities
• Provide personal services including sending faxes, scanning emails, making copies, sending vacation checks to police department
• Fill out paperwork for resident parking of trailers, motorhomes, etc.; provide maps, literature, and other materials
• Be knowledgeable of facility, events, and fitness classes
• Greet EDW (Explore Del Webb) and prospective homeowners; provide information and facility tours
• Project an approachable, professional image in appearance, manner, and demeanor
• Maintain a clean, organized work environment
• Assure prompt, positive action on all resident complaints, questions, concerns, and suggestions; route to appropriate staff
• Respond to inquiries regarding services and building issues by giving information to appropriate staff
• Listen and work with residents presenting service opportunities other staff cannot resolve; attempt resolution or elevate to Community Manager when outside scope
• Serve as information liaison to Community Manager or other staff
• When scheduled, participate in resident organization and functions; forward event planning opportunities to Lifestyle Director
• Use professional telephone etiquette in handling resident requests
• Be knowledgeable of local current attractions and events (concerts, theater, sporting events, special events, etc.)
• Assist new homeowners with membership paperwork, vehicle registration, and photos
• Provide administrative assistance with architectural applications and collect fees from homeowners
• Maintain key log and all applicable data sheets; take ownership of loaned keys for outdoor tennis, pickleball, and restroom
• Implement recycling or other cost-saving environmental programs as approved by supervisor
• Assist with package deliveries
• Provide guest waivers for guests to sign, collect fees, and remain vigilant of non-residents and their purpose on property
• Serve as liaison to clubs: work with club officers on needs, update officers/times/events, update weekly newsletter and Sun City website, collect end-of-year documentation
• Provide continuous updates, edits, reviews, and additions to electronic databases (Drive)

Requirements

• Demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company and encouraging others to do the same
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations
• Read and interpret documents such as operating and procedural manuals
• Perform basic math skills (addition, subtraction, multiplication, division)
• Strong communication, organizational, decision-making, and interpersonal skills
• Detail-oriented with thorough follow-through
• Ability to multi-task and work well under pressure
• Professional demeanor with ability to use independent judgment to handle customer service matters satisfactorily
• Proficiency with electronic resources: Internet search, Outlook, Word
• Possess a valid state-issued driver’s license with a clean driving record; ability to proficiently operate a standard transmission vehicle

Qualifications

• Two years’ prior hospitality experience preferred
• Some higher education or vocational training specializing in the hospitality industry desired
• Good geographic knowledge of the surrounding area
• Strong written and verbal communication skills to communicate effectively with employees and clients at all levels

Schedule

Two shifts per week.

Work Environment

The concierge works in a well-lighted, clean environment, constantly interacting with other people and handling several responsibilities at once. The Association maintains a smoke-free environment in its offices, buildings, and Clubhouse complex.