Part-Time Front Desk

Position Summary

Staff greeting desk, ensuring that all visitors are greeted and handled in a professional manner. Greet residents and assist with membership matters including event and activities registration, and guest registration. Amenity Center Duties: Open or close the amenity center as the shift requires. Administer membership programs including but not limited to, membership directory forms, guest passes, age qualification forms, lease information from owners renting property and owner contact information. Assist with room set up and taken down for scheduled uses. Periodically walks the facility to identify guests who have not checked in and assist members and guests as needed. Enforce board-approved rules and regulations for use of the amenity center. Log in/out and distribute activity equipment and keys. Ensure that equipment and keys are returned in good condition. Register residents for events and activities. Collects payment at time of registration and provide receipts. Create name tags for all new residents meeting eligibility criteria and enters information in membership database. Assist with maintenance of access control software programs.

Administrative Duties

• Maintain and update homeowner addresses in Vantaca as necessary
• Track closings of units
• Maintain office equipment inventory to include serial numbers of all equip., etc.
• Alert appropriate team members immediately on any issues of concern
• Maintain electronic files; homeowner, vendor, etc.
• Respond to inquiries from homeowners, residents, vendors and any other person having business with the community
• Cook with Facilities Manager on issues regarding maintenance requests
• Refer inquiries to appropriate resources
• Performs other duties as assigned

Knowledge, Skills And Abilities

• Ability to communicate effectively both orally and in writing
• Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors
• Strong conflict resolution skills
• Excellent “people” skills
• Ability to multi-task
• Ability to learn and proficiently utilize community management software and Microsoft Office products

Personal Attributes

• Must be dependable, solution oriented and professional in appearance
• Dependable with good attendance, good work quality, positive contributor; ability to work successfully with little direct supervision, strong people skills required, works well with others
• Innovative, contributes ideas, helps resolve problems, looks for and develops cost savings measures, and develops new procedures and methods
• Honesty; being truthful and trustworthy, doing what needs to be done and what is right, being fair and objective, having personal integrity and treating others in a mature, responsible manner
• Loyalty; having commitment toward the goals of the organization and the nature of the business, respecting its efforts, defending its good name, giving the job the best effort and sincerity
• Initiative: ability to think, work and make decisions based on sound judgment

Physical Demands/Work Environment

Work is conducted primarily in an indoor environment; however outside work will be required to assist with activities and monitoring outside facility use. Employee may be required to repetitively lift and move up to 25 lbs.

Minimum Qualifications

• Graduation from high school and two years’ experience in customer service position
• Strong computer skills
• Ability to maintain CPR/AED certification

Preferred Qualifications

• Experience working for a community association or recreation center