Part Time Floor Leader - Mayfair Mall

About the role

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence. Your day-to-day will be spent on the shop floor, leading and inspiring a team of sales associates to achieve and surpass their goals while fostering a culture of passion and positivity.

Responsibilities

• Sales & Customer Experience:
  • Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team.
  • Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Foster a culture of excellence in customer service to drive sales, create a loyal customer base, and build a positive reputation for your store.
  • Building the Brand: Educate customers on Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through in-store engagement, community initiatives, hosting store parties, and other traffic-driving activities.
  • Product Passion: Increase your product knowledge through constant learning and consistently make informed product recommendations for every customer need.
• Team Involvement:
  • Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support team growth, and increase sales. Lead by example, assess your performance, and actively seek feedback, resources, and opportunities to improve your skills and abilities.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives. Foster a sense of belonging by promoting teamwork, collaboration, and recognizing each employee's unique contributions.
• Operational Excellence:
  • Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required, take deposits to the bank.
  • Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking scheduled breaks, promoting a healthy work environment.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales.
  • Policies and Procedures: Support your management team to keep your store compliant and ensure staff adhere to company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Requirements

• Required:
  • Minimum 1 year of experience in:
    • Customer service and sales
    • Cash handling and opening/closing procedures
    • Supervisory experience involving coaching, feedback, and training
    • Problem-solving issues related to customer service in day-to-day operations
    • A fast-paced team environment
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• Preferred:
  • Experience with consultation-based customer service models
  • Experience analyzing sales metrics
  • Experience working in skincare or cosmetics
  • Experience in cross-cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French, or other languages

Pay

$16.50 USD per hour

Schedule

20-29 hours per week