Part Time Floor Leader - Garden State Plaza

Part-time Floor Leader role at Garden State Plaza, 20–29 hours per week. Flexible schedule required, including evenings, weekends, and holidays.

About the role

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business — from driving sales and opening/closing the store to analyzing sales results and leading training sessions. You'll work on the shop floor leading and inspiring a team of sales associates to achieve and surpass their goals, fostering a culture of passion and positivity that creates a productive, fun work environment and exceptional customer experiences.

Responsibilities

• Sales & Customer Experience
  • Driving Sales: Utilize the StoreForce dashboard to provide effective coaching and feedback to the sales team; adjust shop floor structure to meet and exceed sales goals; take ownership of results and grow segment contribution; celebrate sales achievements.
  • Customer Experience: Lead by example delivering world-class service, including product demonstrations; observe and listen to consultations; collaborate with the team; strive to exceed daily sales goals; foster a culture of excellence to drive sales, loyalty, and positive reputation.
  • Building the Brand: Educate customers on Lush brand values — Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging — in the shop and through community engagement, store parties, and traffic-driving initiatives.
  • Product Passion: Deepen product knowledge through constant learning; consistently make informed product recommendations for every need.
• Team Involvement
  • Development: Train and coach Sales Ambassadors and peers on sales techniques and product knowledge to improve performance and increase sales; lead by example; take ownership of your development; assess performance; actively seek feedback, resources, and opportunities to improve.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives on DEIB; foster belonging by promoting teamwork, collaboration, and recognizing each employee's unique contributions.
• Operational Excellence
  • Cash Handling and Store Opening/Closing: Manage cash handling including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store; take deposits to the bank as required.
  • Time and Attendance: Lead by example in attendance and punctuality; monitor employee breaks to ensure scheduled breaks are taken; review daily communications (store updates, task lists) to keep the team informed and prepared.
  • Visuals and Merchandising: Maintain a clean, organized, visually appealing store to enhance the shopping experience and drive sales.
  • Stock and Inventory: Train the team on inventory best practices and fresh standards; support management with inventory tasks; use Visual Merchandising guidelines to make real-time display adjustments based on sales.
  • Policies and Procedures: Support management in keeping the store compliant; ensure staff practice company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required

• Minimum 1 year of experience in:
  • Customer service and sales
  • Cash handling and opening/closing procedures
  • Supervisory experience involving coaching, feedback, and training
  • Problem-solving customer service issues in day-to-day operations
  • A fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Pay

$18.70 USD per hour

Schedule

Part-time, 20–29 hours per week. Flexible availability required for evenings, weekends, and holidays.