Part Time Floor Leader - Beachwood Mall

Responsibilities

• Sales & Customer Experience
• Driving Sales
• Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals.
• Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales.
• Celebrate sales achievements with your team!
• Customer Experience
• Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations.
• Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
• Foster a culture of excellence in customer service, driving sales, creating a loyal customer base, and building a positive reputation for your store.
• Building the Brand
• Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
• Product Passion
• Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
• Team Involvement
• Development
• Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
• Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.
• Diversity, Equity, Inclusion, and Belonging
• Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB).
• Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
• Operational Excellence
• Cash Handling and Store Opening/Closing
• Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
• Take deposits to the bank, as required at your store location.
• Time and Attendance
• Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
• Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing.
• Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.
• Visuals and Merchandising
• Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
• Stock and Inventory
• Train your team on inventory best practices and fresh standards, and support management with inventory tasks.
• Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.
• Policies and Procedures
• Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications

• Minimum 1 year of experience in:
• customer service and sales
• cash handling and opening/closing procedures
• supervisory experience involving coaching, feedback, and training
• problem-solving issues related to customer service in day-to-day operations
• a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Beachwood Pay

$16.50 - $16.50 USD