Part-Time Financial Aid Assistant

The Part-Time Financial Aid Assistant at Ivy Tech Community College provides essential administrative and customer service support to the Financial Aid Office. This position assists students throughout the financial aid process by responding to inquiries, supporting document collection and processing, maintaining accurate records, and contributing to the efficient operation of the office.

About the Role

The ideal candidate is organized, detail-oriented, and committed to delivering excellent customer service while helping students navigate financial aid resources in a fast-paced, student-focused environment.

Responsibilities

• Image, index, and process financial aid documents while following established procedures to ensure accuracy and compliance.
• Respond to inquiries from students, parents, faculty, staff, and the public via phone, email, and in person; provide accurate information or refer individuals to the appropriate staff member as needed.
• Schedule appointments for Financial Aid staff and assist with front-office operations.
• Aid students in submitting and tracking required documentation needed to complete their financial aid files, including FASFA.
• Support Federal Work-Study eligibility and enrollment verification processes.
• Aid with scholarship processing and related administrative tasks.
• Participate in student outreach efforts through phone calls, email campaigns, text messaging, and in-person events to encourage completion of financial aid requirements.
• Maintain confidentiality of student records in accordance with FERPA and institutional policies.
• Assist with general office operations, including filing, data entry, and other administrative support.
• Perform other duties as assigned that are consistent with the responsibilities of the position.

Requirements

• Associate degree preferred.
• High school diploma or GED equivalent required.
• Candidates with a high school diploma or GED and at least two (2) years of relevant administrative or office experience will be considered.
• Previous administrative or customer service experience required; experience in higher education or a financial aid office is preferred.
• Familiarity with financial aid processes, student information systems, or higher education operations is preferred.
• Knowledge of FERPA and the ability to maintain strict confidentiality is strongly preferred.

Qualifications

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational skills with strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Exceptional customer service skills with the ability to interact professionally with students, families, faculty, staff, and community members.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Ability to work independently while contributing positively to a collaborative team.
• Demonstrated professionalism, discretion, and sound judgment when handling confidential information.
• Commitment to supporting student success through equitable, accurate, and timely service.

Skills and Abilities

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational skills with strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Exceptional customer service skills with the ability to interact professionally with students, families, faculty, staff, and community members.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Ability to work independently while contributing positively to a collaborative team.
• Demonstrated professionalism, discretion, and sound judgment when handling confidential information.

Benefits

Ivy Tech Community College offers a range of benefits to support the well-being, growth, and financial security of our part-time employees, including:

• Health & Wellness Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses.
• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.
• Financial & Retirement Benefits All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings.
• Education Benefits Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.