Part-Time Field Technician - Digital Displays

Position Overview

About the Role

The Part-Time Network Service Technician reports directly to the Regional Service Manager and is responsible for the installation, maintenance, and ongoing support of Health Monitor Network’s Digital Exam-Room Screens and TVs. This role combines technical expertise with a strong focus on customer experience, acting as a brand ambassador for Health Monitor.

Responsibilities

• Install, exchange, and replace Health Monitor Network’s Digital Screens and TVs, including cable raceway, and set up equipment according to established procedures.
• Return equipment as needed through a predefined RSM process.
• Provide comprehensive support for Health Monitor screens, focusing on ensuring optimal network connectivity and performance.
• Manage the connectivity of Digital Screens and TVs, working with internal and external partners to diagnose and resolve connectivity issues.
• Drive positive customer experience by providing training and support to physician office staff (point of contact) on the effective use of Health Monitor screens and related technologies.
• Collaborate with internal teams to improve overall customer experience and installation processes.

Requirements

• Associate degree or a combination of education and experience, preferably in a technical field.
• Proven experience in a customer service and/or technical role, ideally involving hardware installation or support.
• Experience in healthcare field service, maintenance, electrical, technical work, or IT is highly beneficial.
• Superior interpersonal and communication skills, both written and verbal.
• Strong problem-solving and critical-thinking abilities, including technical troubleshooting skills.
• Ability to handle stressful situations with composure and professionalism.
• Basic understanding of networking and hardware components is a plus.

Qualifications

• An active and unrestricted driver's license is required.