PART-TIME EVENT MANAGER

Event Management

Ensures event is adequately and appropriately staffed, reassigning event responsibilities as necessary
Ensures Event staff is adequately informed of performance conditions
Ensures patrons are courteously and efficiently ticketed, seated and served
Ensures adequate emergency medical treatment is provided as necessary
Assists with overall event security needs
Reconciles Event sales and inventory

Staff Supervision

General Supervision of all Audience Services Staff during assigned events/shifts (including Ticket Services, Stage Door and House staff)
assesses and monitors current staff capability and determine further staffing needs
identifies and delegates department related projects; monitoring for accuracy and tracking progress through completion
addresses staff policy violations and /or conflicts, taking appropriate immediate action and directly reporting incident to appropriate manager/director
ensures all employee checkouts and banks are complete, accurate and balanced; resolve any discrepancies
provides other Managers with input for evaluations
updates and remind staff of current products and policies
Monitors and maintains a high standard of customer service at all times.
Upholds the Audience Services standards of service, advocacy, efficiency and courtesy.
Recognizes customer complaints, collect sufficient information to determine the problem, take appropriate action and communicate to the Association characteristics that our customers like and dislike
Identifies recurring problems in meeting general customer expectations, differentiates between problems and symptoms, and suggests solutions to supervisors and managers.
Communicates to customers accurately and fairly the rationale of the Association’s policies and procedures.
Provides back-up support for Audience Services staff and sets an example by modeling a sense of urgency relative to service levels.
monitors all Event Staff for customer service, efficiency, accuracy, etc.; reporting back results to both the employee and the Audience Services Management Team.

Performance And Leadership Expectations

Demonstrate a commitment to the MN Orchestra Values
Demonstrate integrity in actions and words as well as the ability to build trust
Professionalism in interactions
Actively seeking answers for concerns and questions
Effective communication skills
Stay current on programming and department-related information
Identify/improve weaknesses in department and self-performance
Lead innovation and positive change on your team and across the organization

Qualifications

• High School diploma, GED or equivalent
  Minimum of 2 years’ experience in a personnel management role
  Minimum of 2 years’ experience customer service experience OR event management experience
  Experience in arts, cultural or entertainment organizations, and / or non-profit organizations strongly preferred.
  Technology/Equipment Proficiency in typing and computer software/hardware usage
  Knowledge of M365 and MS Office suite preferred

Characteristics And Traits

• Demonstrated ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment.
  Exceptional organizational and time management skills.
  Adept at managing multiple projects and deadlines with appropriate judgment about priority and timing.
  Ability to synthesize information quickly, problem-solve and make appropriate decisions.
  Curious, thoughtful, with a desire to experiment, test and learn, and iterate approaches.
  Ability to collaborate with others to identify and solve issues or make proactive recommendations and lead through influence.
  Skilled at building and leading a cross-departmental team of colleagues of various levels of experience in order to collaboratively achieve effective results.
  Strong written and verbal English communication skills with the ability to provide guidance to and effectively present ideas and deliverables to a wide range of people including from different cultural backgrounds, age ranges, and attitudes and abilities.
  Commitment to and enthusiasm for Minnesota Orchestra’s mission, values and business goals.

Work Environment And Physical And Mental Demands

• Required While performing the duties of this position, incumbents may be required to do all or some of the following, with or without accommodation:
  Sit or stand at a desk, counter, or other work surface
  Talk and/or hear spoken words, music, or other sounds
  Use hands or fingers to handle or touch objects around them
  Review documents, monitors, or displays with potentially small print
  Operate a computer, phone and other common office tools or controls
  Mentally focus on tasks and apply sound reasoning and judgement
  Work in or attend meetings or other events in any of the Orchestra locations or other sites as necessary
  Lift/move objects (such as files, packages, props, or office equipment) or ensure objects are lifted/moved that may weigh up to 15 lbs.

Equal Employment Opportunity

The Minnesota Orchestral Association is an equal opportunity employer and complies with all applicable discrimination laws. We recruit, hire, train and promote all persons without regard to race, color, sex, religion, national origin, sexual orientation, age, disability, creed, status with regard to public assistance or any other non-job related characteristic.