Part Time Evening Front Desk Associate

About the role

This is a high-energy customer service position responsible for handling member check-ins, helping with studio upkeep, and providing top-tier customer service. The ideal candidate is comfortable making 40-50 outbound calls per day, handling inbound inquiries, providing top-tier customer service, and following up with both new and old leads. This is a position that requires evening availability IN PERSON. This role is ideal for someone with experience in fitness sales, customer service, and member retention. D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world’s best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.

Responsibilities

• Make outbound calls daily to new and existing leads
• Respond quickly to inbound inquiries with a strong focus on speed-to-lead
• Handle member check-ins, payments, and questions
• Maintain accurate CRM notes and client communication
• Build relationships with members and prospects to maximize retention and referrals

Qualifications

Required qualifications:

• Fitness sales experience preferred (gym memberships, personal training, wellness, or related industry)
• Comfortable making outbound calls daily
• Excellent communication and relationship-building skills
• High-energy, self-motivated, and competitive personality
• Passion for fitness and helping people achieve goals

Preferred qualifications:

• Experience with lead coverage, KPI tracking, and customer service

Benefits

• Training & development
• Wellness resources
• Opportunity for advancement

Pay

$16.00 per hour

Schedule

4:00pm – 8:30pm Monday to Thursday, with rotating Saturdays