Part-time Employee Success & Care Assistant

Customer Service

• Greeting visitors and callers, handling inquiries, and directing to appropriate persons
• Explaining company policies, benefits, and procedures to employees or job applicants
• Opening, reading, routing, and distributing incoming mail and other material
• Preparing answers to routine letters
• Monitoring Employee Success & Care email and responding to general inquiries
• Completing verifications of employment

Reporting and Data Management

• Prepare and send statements to Medicare supplement members
• Receive retiree payments and prepare journal entries for benefit transactions
• Process vendor bills and submit to accounts payable for payment
• Affiliate with various data projects, as needed

Administrative Support

• Scanning various forms and papers into the document imaging system
• Ordering all office supplies and maintaining appropriate levels of inventory
• Ensuring that all suite printers, fax machines, copiers, and other equipment are fully stocked with paper and toner/ink at all times
• Contacting the shred box vendor when the bin is full
• Assisting the talent acquisition team in reviewing applications
• Assisting other Employee Success & Care personnel with general office work
• Oversight of small projects and recommending new approaches for efficiency improvements

Qualifications

• High school diploma required, some college preferred
• 2 years of previous experience working in an office environment
• Demonstrated ability to work well with others and be a team player
• Experience balancing multiple projects and prioritizing to meet deadlines

Skills

• High level of accuracy, attention to detail, and excellent proofreading skills
• Strong written and verbal communication skills; ability to present complex ideas succinctly and clearly to all levels in an organization
• Demonstrated ability to work effectively under pressure, maintain composure, and balance priorities in a dynamic environment to meet critical deadlines
• Thorough understanding of office procedures and office computer software applications, especially Office365: Word, Excel, PowerPoint, and Outlook
• Must be able to maintain discretion and confidentiality at all times
• Reliability, dependability, and strong motivation to respond to requests quickly
• Strong Christian commitment, in accordance with IWU Community Lifestyle requirements