Part-Time Donation Services Associate - Leetsdale Store and Clayton Donation Center

Pay: $19.29 per hour

Availability to work evenings and weekends is required. This position may be assigned to our Leetsdale Store or Clayton Donation Center.

About the role

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand-alone donation centers (ADC). This role provides excellent and friendly customer service by greeting customers promptly and assisting with donations, which may include lifting or unloading items from vehicles. Associates handle goods with care and ensure a safe, organized, and clean environment for customers and employees.

Donation hours at stores are Monday through Saturday, 8:00 AM to 8:30 PM, and Sunday, 9:00 AM to 7:30 PM. Donation hours at donation centers are 9:00 AM to 5:00 PM daily. This position works outside in all weather conditions.

Responsibilities

• Provide excellent customer service by greeting customers in a timely manner and answering product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect all donations and make decisions on quality to sort items for the sales floor or shipment to other locations.
• Maintain a safe, organized, and clean environment in the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailers, following opening and closing procedures when applicable. Ensure supplies are well-stocked at remote sites.
• Track and report donation levels daily to prevent trailers from becoming overstocked when working at remote locations.
• Communicate promptly when donation warehouses or trailers are full and a truck is needed.
• Follow all retail center and donation center policies and procedures.
• Assist drivers in loading and unloading donations onto trucks when necessary.
• Follow all safety processes and procedures to maintain a safe working environment.
• Cross-train in other departments or areas and act as a backup when required.
• Report to the store ADC or stand-alone center as needed.

Requirements

• High School diploma or equivalent is preferred.
• One year of retail experience is preferred.
• Ability to make decisions following Goodwill standards and guidelines.
• Basic computer skills to log into systems, order supplies, and send/receive emails.
• Ability to work in various weather conditions with varying temperatures.
• Ability to use safety equipment such as dollies or pallet jacks.
• Ability to obtain Powered Equipment Operator certification to safely operate equipment, including hydraulic balers and forklifts.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule, including weekends, evenings, and holidays, with occasional overtime as necessary.

Physical Requirements

• Lifting:
  • Heavy (45 lbs & over): Frequently (3-4 hours)
  • Moderate (15-44 lbs): Continuously (5-8 hours)
  • Light (14 lbs & under): Frequently (3-4 hours)
• Carrying:
  • Heavy (45 lbs & over): Frequently (3-4 hours)
  • Moderate (15-44 lbs): Frequently (3-4 hours)
  • Light (14 lbs & under): Frequently (3-4 hours)
• Pushing/Pulling: Frequently (3-4 hours)
• Reaching:
  • Above Shoulder: Frequently (3-4 hours)
  • At Shoulder: Continuously (5-8 hours)
  • Below Shoulder: Continuously (5-8 hours)
• Twisting: Frequently (3-4 hours)
• Bending: Frequently (3-4 hours)
• Kneeling/Crawling: Frequently (3-4 hours)
• Squatting: Frequently (3-4 hours)
• Climbing:
  • Use of legs only (stairs): Occasionally (1-2 hours)
  • Use of arms & legs (ladders): Occasionally (1-2 hours)
• Hearing: Frequently (3-4 hours)
• Vision:
  • Close: Continuously (5-8 hours)
  • Distant: Occasionally (1-2 hours)
  • Depth Perception: Frequently (3-4 hours)
• Hands/Fingers:
  • Simple Grasping: Continuously (5-8 hours)
  • Fine Manipulation: Frequently (3-4 hours)
  • Repetitive Movements: Continuously (5-8 hours)
• Walking: Continuously (5-8 hours)
• Standing: Continuously (5-8 hours)
• Sitting: Never
• Speaking: Continuously (5-8 hours)
• Other: Working in various weather conditions and varying temperatures: Continuously (5-8 hours)

Benefits

• Eligibility for Daily Pay (work today, get paid today) through a partnership with DailyPay.
• Paid holidays, sick leave, jury duty, and bereavement leave for part-time employees in the Retail and Sales/Operations Division.
• Eligibility to make pre-tax or post-tax (Roth) contributions to the retirement plan (must be 18 years of age to participate).
• Public Service Loan Forgiveness Program (PSLF) eligible employer.