Part-Time Dispensary Associate

About the role

Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor, and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio, and Pennsylvania. The company seeks to foster a robust and inclusive cannabis industry through a premium, customer‑focused retail experience and is building a world‑class team to shape the future of cannabis as a leading healthcare solution. AWH values diversity, employee well‑being, and community involvement, offering perks such as flexible schedules, a generous employee discount, and company swag.

The Part‑Time Dispensary Associate guides customers through the cannabis purchasing experience, makes informed recommendations based on desired outcomes, provides accurate product descriptions, and operates with a high level of accuracy in a fast‑paced environment. Associates work between 15‑29 hours per week and must have flexibility to work weekdays (AM/PM) and open availability on weekends.

Responsibilities

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
• Promote a work environment that is positive, customer‑service oriented, and compliant with established policies and procedures
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point of sale (POS) system in person and over the phone
• Perform accurate cash handling, customer cart management, and ringing of customer transactions
• Complete accurate and timely data entry of customer information
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe, and inviting store environment
• Complete store opening and closing checklists

Requirements

• Must be at least 21 years of age
• High school diploma or general education degree (GED)
• Retail experience preferred; cannabis retail experience a plus
• Exceptional customer service skills
• Knowledge of basic computer skills
• Cannabis point of sale (POS) software a plus
• Positive attitude, team player, and strong work ethic
• Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time management skills
• Must be focused and pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively

Benefits

• Flexible schedules
• Generous employee discount
• Company swag

Schedule

• Part‑time: 15‑29 hours per week
• Required flexibility to work weekdays (AM/PM) and open availability on weekends