Part-Time Dispatch Officer

About the role

The Dispatch Officer is an Essential Employee who performs a variety of duties to enforce various parking ordinances. This position coordinates and dispatches officers to enforce parking regulations, assists with public inquiries, and ensures efficient operations. The role goes beyond traditional enforcement; it is about building positive relationships with the public, promoting fair parking practices, and ensuring our community remains accessible for everyone.

Responsibilities

• Operate a radio at the control point of a radio communication system; receive and relay radio messages.
• Transmit and receive communications essential to official activities in accordance with Federal Communications Commission regulations and policies.
• Monitor security cameras or other related CCTV equipment as needed.
• Utilize ticket management system with an understanding of parking practices.
• Respond to public inquiries and concerns with professionalism and empathy, offering guidance and solutions where possible.
• Relay radio messages to various enforcement officers and appropriate personnel.
• Request police or EMS response to areas where needed as requested by staff on duty.
• Maintain communication with internal departments to ensure smooth transition of services to the public.
• Maintain accurate records of all calls and dispositions.
• Prepare reports of incidents as needed.
• Perform subsidiary clerical work including reviewing reports.
• All other duties as assigned.

Requirements

• High School diploma or GED.
• Prior experience in customer service, community relations, or law enforcement preferred.
• Ability to sit and/or stand for extended periods of time.
• Essential Employee status requiring reporting to work in all weather conditions.
• Knowledge of Federal Communication Commission rules, regulations, and policies preferred.

Skills

• Strong interpersonal and communication skills.
• Ability to remain calm in stressful situations.
• Proficient in using technology such as telephone and radio equipment.
• Proficient in Microsoft Word and Excel.

Personal Attributes

• A positive attitude with a focus on community well-being.
• Empathy and patience in dealing with diverse populations.
• A commitment to fairness and integrity in all actions.
• Ability to work effectively in a team environment.

Benefits

• Community Impact: Play a vital role in maintaining a safe and welcoming environment in our city.
• Supportive Team Environment: Work with a team that values your input and supports your professional growth.
• Ongoing Training: Receive continuous training to enhance your skills in customer service, conflict resolution, parking management, and more.

Pay

Starting pay rate: $21.00 per hour.

Schedule

Monday–Friday, 4:00 PM–9:00 PM.