Part-Time Dealership Attendant

About the role

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's helping customers with our one-of-a-kind Showroom experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process.

Shift Requirement

The hours for this part-time position are from either 9am - 5pm or 11am - 7pm. We ask that team members be available to work 7 days a week; Weekends are required.

Benefits + Perks

• Competitive, performance-based compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance
• Health & Wellness: Carvanafit Wellness Program. Free mental health help with Supportlinc
• Time Off & Work-Life Balance: Generous paid time off (7.5 days)
• Professional Development: Extensive internal growth and professional development opportunities

Key Responsibilities

• In-Showroom Customer Experience
• Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and postsale follow-up.
• Work with customers in-store and via phone/email/text to understand their needs.
• As needed, facilitate Showroom visits and test drives based on preferences.
• Finalize vehicle selection and support order placement from dealership inventory or online platforms.
• Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information.
• Customer nurture and sales support
• Proactively move customers through the sales funnel, quickly responding to inbound leads and providing helpful action-oriented customer support.
• Act as a CDJR product specialist, remaining up-to-date with all OEM training and product updates across the CDJR lineup.
• Be customers' go-to source for vehicle-related questions, ensuring customers feel confident and informed in their purchase decisions.
• Guide customers through real-time in-dealership carvana.com sales using Carvana's proprietary tools such as Carma and Cruise Control.
• Guide customers through the Carvana New Car pickup and STC drop-off processes
• Engage in B2B sales by building relationships with local businesses to drive fleet sales for CDJR.
• Post-Sale Relationship Management
• Continue customer engagement beyond the point of sale, checking in at key ownership milestones (e.g., first service, anniversaries).
• Maintain regular communication to ensure customer satisfaction, answer follow-up questions, and foster long-term relationships.
• Inventory & Lot Management
• Maintain a clean, organized, and visually appealing sales lot.
• Ensure vehicles are neatly parked, aligned, and merchandised with proper key tags and clean interiors/exteriors.
• Regularly review and scan inventory to ensure high quality and accurate location tracking.

General Qualifications And Requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine.
• You will work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather.
• Must be able to walk/stand and sustain physical activity for extended periods of time (8+ hours).
• Must be able to read, write, speak and understand English.
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity.