PART TIME CUSTOMER SERVICE SPECIALIST - SENIOR CENTER

Part-time position limited to an average of 20 hours per week and no more than 999 hours per fiscal year. Schedule: Monday through Friday, 8am–12pm (hours may be modified based on program and facility needs).

Responsibilities

• Serve as a key member of the Senior Center team, providing exceptional customer service and administrative support in a dynamic, high-volume environment.
• Perform front office and reception duties, including participant registration, data entry, record maintenance, document preparation, filing, and responding to inquiries in person and by telephone.
• Act as the primary point of contact for visitors, creating a welcoming and positive experience for seniors, volunteers, and community members.
• Assist with the implementation of classes, programs, special events, and activities.
• Support facility operations by preparing rooms and equipment for use and monitoring facility usage to ensure a safe and organized environment.
• Help facilitate the smooth delivery of services and programs that enhance the quality of life for older adults.
• Perform related duties and special projects as assigned.

Requirements

Knowledge of:

• Customer service principles and practices.
• Modern office methods, filing systems, and receptionist techniques.
• Telephone etiquette, correspondence, proofreading, and editing.
• Basic business mathematics.
• Computers, including Microsoft 365 and Outlook.

Ability to:

• Operate standard office equipment.
• Understand and carry out oral and written instructions.
• Express ideas clearly and concisely, both orally and in writing.
• Handle a wide variety of tasks cooperatively and prioritize effectively.
• Perform duties with composure and use good judgment within assigned authority.
• Establish and maintain effective relationships with City employees and the public.
• Demonstrate awareness and appreciation of the community’s cultural diversity.

Qualifications

Education equivalent to a high school graduate, with experience and/or training that provides the required knowledge and abilities to successfully perform the duties of the position.