Part-Time Customer Service Representative II

About the role

The role involves providing exceptional customer service to customers through phone, email, and in-person interactions. Responsibilities include handling inquiries, complaints, and requests, ensuring customer satisfaction, and escalating issues as necessary.

Responsibilities

• Handle customer inquiries, complaints, and requests via phone, email, and in-person interactions.
• Ensure customer satisfaction and resolve issues promptly.
• Escalate complex issues to supervisors or management as needed.
• Follow up with customers to ensure their needs are met and provide feedback on services.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience preferred.
• Excellent communication and problem-solving skills.
• Ability to work flexible hours including evenings and weekends.

Qualifications

• Proficient in Microsoft Office Suite.
• Knowledge of CRM systems is a plus.

Skills

• Customer service skills.
• Effective communication skills.
• Problem-solving abilities.
• Flexibility to work various shifts.

Benefits

• Paid time off.
• Health insurance options.
• Discounted gym membership.

Pay

$15.00 per hour.

Schedule

Variable schedule, including evenings and weekends.