Part-time Customer Service Representative

Position Summary

Mom’s Meals, a leading national provider of refrigerated home-delivered meals in the healthcare market, seeks enthusiastic, people-first individuals to join our team as Part-time Customer Service Representatives. In this role, you will be one of the first friendly voices our customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We are a mission-driven company doing meaningful work, and we'd love for you to be part of it.

Required Skills & Experience

• High school degree or GED
• One year of previous customer service experience
• Basic computer proficiency, including experience learning and using software in a work or school setting
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values

Preferred Skills & Experience

• One year of previous call center experience
• Experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
• Experience working with HIPAA policies and procedures

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Position Responsibilities

• Handle inbound and outbound customer service calls with our clients placing their meal order
• Address questions and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients

Benefits

• Free breakfast and lunch
• Casual dress code
• Tiered growth path for promotion starting Day 1
• Eligible for referral bonuses starting Day 1
• Weekly paychecks
• 401(k)

Pay

The starting wage is $17.00/hour ($18.00/hour for bilingual representatives).

Schedule

Standard work hours are Monday-Friday, 10:30am-2:30pm (20-29 hours/week).