Part-Time Customer Service Representative

About Us

At Members 1st, you become part of our faM1ly—a tight-knit team with big dreams and even bigger values. We look for individuals who show up as their whole self, value diversity, inclusion, and belonging, and believe in the philosophy of WE>me. Our mission is to serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our vision is to grow our faM1ly by delivering everything they need to live well financially through all life’s moments and milestones.

Responsibilities

• Provide accurate and efficient member service to ensure high levels of member satisfaction and accurate record keeping of member accounts through telephone requests.
• Process various routine member interactions, including but not limited to:
  • Processing financial transactions and providing members with account information.
  • Assisting with troubleshooting mobile banking issues.
• Contribute to sales goal attainment for department and organization goals by identifying and educating members on product and service needs through meaningful conversations.
• Provide members with unparalleled experiences.
• Assist with meeting departmental goals along with individual performance metrics.
• Opportunity to obtain additional credentials in the following areas:
  • Cards: Assist members with card-specific needs, perform card maintenance and transactions, receive and submit card disputes for further investigation.
  • Fraud: Assist members with fraud inquiries, recognize and report fraudulent activity, perform maintenance within accounts to reduce and limit exposure to fraud, and handle escalated member interactions for compromised or suspicious accounts. Ability to successfully recognize and identify fraudulent activity and use effective loss mitigation.
  • Mentor: Mentor new hires during the onboarding process, assist peers with account-specific inquiries and escalated member concerns, provide feedback to associates, and educate them on procedures and internal resources.

Skills

• Ability to successfully recognize and offer sales opportunities.
• Attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Familiarity with PCs and applicable software.
• Thorough knowledge of credit union products, services, policies, and procedures.

Competencies

• Effective knowledge.
• Accountability and self-management.
• Teamwork and leadership.
• Communication.
• Innovation and problem-solving.

Working Conditions / Physical Demands

• Ability to communicate effectively in English, both orally and in writing.
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
• Ability to sit for extended time periods.
• Sufficient manual skill for operation of PC keyboard and other standard office equipment.
• Ability to travel, including occasional overnight travel.
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects.

Qualifications

• 0-1 years of related experience.
• General and business knowledge equivalent to a high school diploma.

This position does not require a valid Driver's License.

Pay

The minimum salary for this position is $17.50+/hr, with potential for higher compensation based on experience, skills, education, and location.