Part Time Customer Service Representative

We are looking for a full-time Customer Service Representative at our Sondel Family Vet Clinic West location (1848 Waldorf Blvd) with varied availability: Monday, Tuesday, Wednesday from 8am to 5:30pm, Thursdays from 11am to 7pm, and Fridays from 8am to 4pm.

Responsibilities

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Maintain knowledge of the services the hospital provides and utilize this information to promote the hospital’s services and products to existing and prospective customers
• Welcome clients and pets, ensuring their comfort in the hospital, and educate clients about preventative care and pet health needs
• Assist incoming clients, document and enter pet’s history, requested services, and other pertinent information within the practice management software
• Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Answer basic questions from clients on the phone and in person, act as initial triage to determine patient’s service needs, and refer patients to appropriate veterinary staff as needed
• Schedule client appointments and follow-up exams, working with veterinarians and veterinary staff to ensure optimal scheduling
• Assist outgoing clients by providing all necessary instructions, information, and invoices
• Dispense prescription items per the veterinarian's instructions and sell retail products
• Responsible for cash management, including accepting payments for products and services, and perform daily reconciliation of the cash drawer
• Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve problems
• Support a practice environment that promotes collaboration and teamwork to ensure quality, compassionate, and efficient health care for pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care
• Perform other duties and projects as requested

Requirements

• High School Diploma or GED required
• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired

Skills

• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Strong written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

Physical Demands

• Regularly required to talk and hear
• Frequently uses a computer for long periods of time
• Requires close vision abilities
• Requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions
• May be exposed to disinfectant/sanitation chemicals, pet dander, and excretions
• Exposed to low to moderate noise levels
• Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance
• Must be able to work flexible hours including evenings and weekends

About Lakefield

We believe exceptional veterinary care starts with exceptional people. We partner with hospitals across the country to preserve what makes each practice special—its people, culture, and connection to community—while providing the operational support and resources that allow teams to thrive. As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.

Values

• Respect
• Learning
• Do the Right Thing
• WOW Service
• Fun

Schedule

• Monday, Tuesday, Wednesday: 8am to 5:30pm
• Thursday: 11am to 7pm
• Friday: 8am to 4pm