Part Time Customer Service Representative
EPIC Fitness Group dba Planet Fitness · Holland, OH · 1 wk ago
Customer ServicePart-time
Responsibilities
- Greet members and guests, providing exceptional customer service and making them feel comfortable and welcomed.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Regularly clean the entire facility, including bathrooms, equipment, front desk area, and amenities.
Qualifications
- Must be 18 years of age or older.
- Punctuality and reliability are essential.
- Customer service experience is preferred.
- Must be able to stand and walk throughout the shift.
- Must be able to lift 45 pounds.
Benefits
- Great growth opportunities within a dynamic and growing company.
- Medical, dental, and vision insurance benefits (available to eligible employees).
- Employee Referral Bonus Program.
- A $1/hour premium added to any hours worked between 10:00 PM and 6:00 AM.
- FREE Black Card Membership.
- 401(k) with generous employer match.
- Profit sharing program.
- A sparkling clean work environment where all team members contribute to keeping the club pristine.
- The opportunity to help change people's lives by contributing to a healthier community.
- An Employee Assistance Program (EAP) for support.
Company Culture
- Embody the EPIC core values: Executional Excellence, People First, Integrity, and Customer Mania.
- Part of a company that cares about improving the health and well-being of its communities.
- A supportive, engaging, and inclusive workforce that values diversity and promotes belonging.
- Encourages professional growth and development.
- Creates a positive impact in local communities through philanthropic initiatives.
- Part of a brand that employees can be proud of.