Part Time Customer Service Representative $18 Hourly

About the role

As a Customer Service Representative, you will play an important role in the lifecycle of every customer’s purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns.

Responsibilities

• Provide genuine, friendly, personable, and professional service.
• Effectively communicate, interact with, and organize customers through both person-to-person and phone interactions.
• Demonstrate excellent listening skills and the ability to multitask within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibly work a retail schedule that includes days, nights, weekends, holidays, and events.

Requirements

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Qualifications

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Skills

• Customer service skills
• Effective communication
• Interpersonal skills
• Organizational skills
• Multi-tasking
• Active listening
• Empathy
• Resolution time
• Customer feedback
• Service excellence
• Escalation management
• Chat support
• Email support
• CRM (Customer Relationship Management)

Benefits

We pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners, and so much more!

Pay

The pay range for this role is [Insert actual pay range here].

Schedule

The schedule for this role is [Insert actual schedule details here].