Part-Time Customer Service Associate - Southampton Branch

Dime Commercial Bank (Dime) is hiring a part‑time Customer Service Associate (CSA) for its Southampton Branch in Long Island. The CSA will ensure accurate completion of customer requests and services, respond to inquiries promptly, and process routine bank transactions.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night‑drop bags.
• Reconcile cash drawer by verifying cash transactions, counting and packaging currency and coins.
• Perform account services for all Dime customers.
• Respond to customer inquiries and deliver in‑depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of the Branch Manager through in‑branch sales, phone, and direct‑mailing campaigns.
• Report under the Bank Secrecy Act (BSA) requirements related to Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Dime internal Suspicious Activity Tracking Report.
• Perform new account and file‑maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Maintain current knowledge of bank regulatory requirements.
• Identify opportunities to service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within authority (e.g., overdrafts, overrides, signature guarantees) in the absence of managers.
• Cross‑train on both teller window and banking platform as required.

Qualifications

• High School Diploma or equivalent (required).
• Minimum 1 year retail banking experience (required).
• Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, or Financial Service Associate (preferred).
• Cash‑handling experience (preferred).
• Excellent customer service skills.
• Advanced proficiency with PC, network, email, internet, word processing, spreadsheets, and transaction research (preferred).
• Strong problem‑solving skills to uncover and resolve customer issues.
• Thorough understanding of compliance and record‑keeping requirements.

Pay

Hourly wage ranges from $22 to $29. Exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.