Part-Time Customer Service Associate for Fashion and Apparel Company

Your Mission

Will Be To Respond to customer inquiries via email regarding:

• Washing and care instructions for knitwear products
• Sizing and fit information
• Order modifications (size changes, shipping address updates, etc.)
• General FAQs (many of which are managed through response templates)

Ensure SKU alignment between Shopify and the 3PL fulfillment system before each collection drop.

Handling of back-office tasks related to customer orders and inquiries

Tech Checklist – Gotta Have It!

• Excellent communication
• Experience in Shopify
• Customer service experience

Who We Are

We are a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.